Aepona Expands Solutions Portfolio With Call Centre Control Application
Leading Telecoms Applications Supplier releases solution that allows network operators to deliver next generation flexible, effective service to Call Centres
Call Centre Managers need to have the ability to react quickly to changes in call patterns. Disaster recovery, higher than expected response to marketing campaigns, staff shortages can all require immediate restructuring of call flows. The worst case scenario for the Call Centre manager is overload in one location with spare capacity availability in another, and no way to spread the load.
The Aepona Call Centre Control Service is designed to prevent exactly this waste of resources by not only allowing the call centre manager unprecedented flexibility in how calls are routed, but also giving the tools to rapidly change routing plans to cope with circumstances as they arise.
The Call Centre Control service is owned, operated and branded by the Network operator, and sold as a value-added service by the network operator to its call centre customers
"The Aepona Call Centre Control service provides network operators with a clear opportunity to deliver real value to their Call Centre customers and clearly differentiate from their competitors" says Michael Crossey, VP Marketing at Aepona. "With powerful traffic based routing, time based routing and disaster recovery capabilities, the C3 service delivers unprecedented control to the Call Centre Manager and drastically reduces the operational load on the Network provider"
The Call Centre Control application is currently undergoing field trials and will be Generally Available on May 30.
Headquartered in the UK with regional offices across the world, Aepona is at the forefront of the evolution towards better, more service-rich communications networks. The company is a leading provider of application-led solutions, products and expert services to telecommunications operators globally, allowing them to rapidly deploy profitable new services across fixed-line, mobile and SIP/IMS networks.
Aepona possesses a unique combination of expertise in both telecoms infrastructure and IT, and its solutions have been chosen by Tier 1 operators such as France Telecom/Orange, KPN, Sprint, E-Plus, Vimpelcom, Eircom and Bridge Mobile Alliance