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Event ID: 55421

TAE – Technische Akademie Esslingen e.V. An der Akademie 5 73760 Ostfildern, Germany http://www.tae.de
Company logo of TAE – Technische Akademie Esslingen e.V.

Betreuen von IT-Systemen

Abläufe und Systeme für den effizienten IT-Support

Die Betreuung von IT-Systemen gehört zu den grundlegenden Aufgaben eines IT-Verantwortlichen. Sie sind zuständig für Kundenanfragen zu IT-Produkten und -systemen.

Das Seminar informiert über Abläufe und Systeme im Support-Bereich. Sie erhalten Grundlagen zu SLA/OLA, um konkrete Details zu Absprachen von definierten Services (IT- oder TK-Leistungen) zu erbringen. Sie lernen den Umgang und den Aufbau verschiedener Ticketsysteme kennen, um Aufgaben effizient bearbeiten und Probleme lösen zu können.
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.