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YouGov Deutschland AG Gustav-Heinemann-Ufer 72 50937 Köln, Germany http://www.yougov.de
Contact Mr Nikolas Buckstegen +49 221 42061444
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YouGov Deutschland AG

Das nächste Level der Kundenkommunikation

Chatbots bieten viele Vorzüge - trotz der grundsätzlichen Bereitschaft haben viele Kunden noch Zweifel

(PresseBox) (Köln, )
Für die deutliche Mehrheit der Deutschen (77 Prozent) ist die private Kommunikation über Messenger-Dienste längst alltäglich. Zugleich suchen 84 Prozent in bestimmten Situationen den direkten Kontakt zu Unternehmen. Was liegt da näher, als dass Unternehmen mit ihren Kunden über Chatbots in Kontakt treten? Wie die Studie „Kommunikation per Chatbot“ des internationalen Marktforschungs- und Beratungsinstituts YouGov zeigt, kann sich schon heute schon jeder Zweite die automatisierte Kommunikation mit einem Computerprogramm vorstellen. Chatbots bieten Unternehmen im Bereich des Customer Services die Chance, dem intensiven Kommunikationsbedürfnis ihrer Kunden abseits von Öffnungs- und Servicezeiten zu entsprechen und dabei Ressourcen zu sparen. Unternehmen wie Lufthansa, Kziszgu xwwh Ixuz uuemu Buyqykuc jwrnqki wo ens Lrqnzgmbk mqxijkonwe.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.