VoiceObjects, the leading provider of adaptive self-service phone portals, announced today that Volkswagen Financial Services AG (VWFS) has successfully deployed a new, personalized self-service voice portal from VoiceObjects. The VoiceObjects phone application server software suite enables VWFS to easily manage increasing call volumes while improving customer satisfaction and reducing service costs. Within weeks after deploying the new voice portal, VWFS customers benefited from unprecedented levels of personalized self-service, and more than 90% of them report being very satisfied with the new system. VWFS will discuss its new self-service voice portal this week at VOICE Days 2007, the self-service and customer fzymbvtaldx vuwclqfwgi.
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