PresseBox
Press release BoxID: 453841 (USU Software AG)
  • USU Software AG
  • Spitalhof
  • 71696 Möglingen
  • http://www.usu.de
  • Contact person
  • Thomas Gerick
  • +49 (7141) 4867-440

USU to present new release with Valuemation 4.2

New Release Management module and software distribution from baramundi integrated

(PresseBox) (Moeglingen, ) With its software and consulting service portfolio USU AG has been focusing for years on the competence topic of knowledge-based service management at the interface between business and IT. For example, the new software release 4.2 has a number of new features to support users in a targeted manner in their applications: the Business Process Modeler is a tool for graphical support in the modeling of processes. A new module, the Valuemation Release Manager, extends the suite by a further ITIL®-based process. Added to this, Valuemation provides an integrated solution for software distribution through partnership with our technology partner baramundi. In addition to the existing ITIL v2 process for Problem Management there is also an optional process according to ITIL v3. Additional language versions, such as French, Chinese and Arabic, in combination with a user interface now based even more strongly on roles, barrier-free operation, and extended functionality in existing modules complete the range of new features. Valuemation 4.2 is now available for customers and potential users.

Coordinated software changes

Release Management, acting as a central instance, is responsible for transitioning software releases to production and, in accordance with ITIL, is an important part of the IT Service Management. The Release Manager, a new Valuemation module, provides support in the planning and creation of the release through to release for productive operation in coordination with the Change and Configuration Managers. Accompanying risk analyses minimize the risk of interruption of business processes when making software changes. The basis for all process modeling in Valuemation is the international standard - Business Process Model and Notation (BPMN) - in its latest version, 2.0. Software deployment also ensures an effective software distribution and rollout process by means of centrally controlled and automated installation, configuration and maintenance of operating systems and applications. This module is based on the Management Suite of the technology partner, baramundi software AG.

Greater data quality & clarity

A new function package for data quality assures the integrity of the managed assets. The so-called Data Quality Manager grants administrators the possibility of defining and monitoring data quality. Once defined standards are undershot - for example, in the case of assignments to invalid cost centers or defined categories that are not used - a notification is issued. The new baseline functionality provides greater clarity in the IT infrastructure. It enables different historical data sets in the CMDB to be defined as a measurement basis (i.e., a baseline) and for them to be compared with each other, with the current data status or with the technical inventory of the discovery data. Specific actions dealing with deviations can be associated with rules and stored - i.e., automated creation and assignment of a Request for Change (RfC).

Service reporting and more

Many functions in the Service Economics modules have been revised and extended. Attention is drawn in particular to the creation of the so-called welcome pages for central roles - such as the Service Portfolio Manager, Planning & Calculation Manager or Service Level Manager. These roles offer individual, role-based information, views and tasks as early as upon entry to the system. The Planning & Calculation Manager role has been strongly reworked as follows: along with ergonomic improvements, the analysis options and the reporting function have been substantially extended. Dashboards - for example, the view of individual planning states, have been created based on the ARIS MashZone. They are supplemented by Quality Assurance dashboards.

Service Management in a single package

Valuemation is a highly integrated suite for IT and Service Management that focuses on the following four central areas: Service Economics, Service Asset Lifecycle Management, Service Operations and Service Monitoring. Release 4.2 has been available since October 1, 2011. Companies aligned with ITIL® benefit from the comprehensive conformance of the suite with ITIL Best Practices. More information can be found at http://www.valuemation.com .

USU Software AG

Founded in 1977, USU offers strategies, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU is Europe's largest provider of IT and knowledge management solutions.

With its Valuemation® product line, USU offers a high-quality portfolio for supporting IT Management and Service Management, one whose merits have been recognized by leading market analysts around the world. This modular, highly integrated suite covers all disciplines for achieving ITIL®-compliant Business Service Management. With it, our customers can obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently chart, track, allocate and actively manage their IT costs.

With KnowledgeCenter technology, customers can activate and leverage all the knowledge resources within their organizations. This broad, comprehensive application bundles all the various communications and information channels on one central platform. With the support of intelligent knowledge bases from USU, call and service centers efficiently provide accurate, individualized answers to over 25 million inquiries per year.

By developing and maintaining complex, customer-specific applications, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service.

USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: www.usu.de