PresseBox
Press release BoxID: 622463 (USU Software AG)
  • USU Software AG
  • Spitalhof
  • 71696 Möglingen
  • http://www.usu.de
  • Contact person
  • Thomas Gerick
  • +49 (7141) 4867-440

USU to exhibit KnowledgeCenter 6, the active knowledge base for the service centres at ICMI's Call Centre & Customer Management Expo

(PresseBox) (Möglingen, ) USU, European leader of knowledge management solutions, will be exhibiting at the Call Centre and Customer Management Expo to be held at London's Olympia on 2nd and 3rd October (Stand D2). As part of its 2013 Expo message, USU will be focusing on the key challenges faced by service and call centre operations today. Whether the desire of the organisation lies in increasing in first call resolution, overall efficiency, reducing call handling times, improving service through customer satisfaction, reductions in training time or increases in the quality of information provided to the customer, USU KnowledgeCenter 6 will aid the business to respond to that. Organisations are aiming to serve customers faster, with the correct information and at the point of first interaction. Volkswagen, O2, BASF, Vauxhall, Nestle, Audi and many other brands meet these objectives with USU KnowledgeCenter 6.

The Call Centre and Customer Management Expo is one of largest and most successful exhibitions of its kind on the international stage and feature a range of 150 suppliers in the call centre and customer management industry.

USU's Strategic Development Director, Peru Fourie remarked

'The Call Centre Expo provides us with a platform to introduce USU KnowledgeCenter 6 to potentially thousands of business representatives who will be visiting the Expo this year. Our 16 years' experience in developing and designing the world's best knowledge management solutions, coupled with an entirely new version of USU KnowledgeCenter, will place us ahead of the competition at this year's Expo.'

Mr Fourie will be taking short 15 minute appointments on 2nd and 3rd October and welcomes any interested parties to get in touch. For more information please contact USU UK on +44(0)13 2263 1579, email Peru Fourie on p.fourie@usuag.co.uk or arrange an appointment at http://www.usu-knowledgesolutions.co.uk/cce.html.

The press release can be downloaded at http://www.usu-knowledgesolutions.co.uk

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USU Software AG

Founded in 1977, USU offers strategies, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU is Europe's largest provider of IT and knowledge management solutions.

With its Valuemation® product line, USU offers a high-quality portfolio for supporting IT Management and Service Management, one whose merits have been recognized by leading market analysts around the world. This modular, highly integrated suite covers all disciplines for achieving ITIL®-compliant Business Service Management. With it, our customers can obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently chart, track, allocate and actively manage their IT costs.

With KnowledgeCenter technology, customers can activate and leverage all the knowledge resources within their organizations. This broad, comprehensive application bundles all the various communications and information channels on one central platform. With the support of intelligent knowledge bases from USU, call and service centers efficiently provide accurate, individualized answers to over 25 million inquiries per year.

By developing and maintaining complex, customer-specific applications, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service.

USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: http://www.usu-ag.com