New software version USU Valuemation for IT service management available

(PresseBox) ( Möglingen, )
The software house USU is now shipping the new Release 4.4 of its USU Valuemation product suite. It comprises many new features that make everyday work easier for IT organizations and their customers. The new version allows USU Valuemation to be used with mobile devices, for example during service callouts, or for process automation and handling tailored to requirements. Preconfigured processes complying with the BPMN standard enable now mass rollout or relocation of systems at a click. In addition, a message function means users groups can be supplied selectively with information, for example on a current major incident or an upcoming maintenance window. New wizards mean customer-specific adaptations are easier to implement and so speed up productive launch. USU Valuemation is an ITIL®-compliant, widely established standard software package. The various modules support all phases of the lifecycle in IT service management.

Mobile use of ticket and asset information

For the first time, USU Valuemation 4.4 offers a mobile client for its users. Thanks to HTML5 technology, it is independent of the smartphone or tablet operating system used. It enables searching for assets or tickets or handling or resolution of incidents, for example.

Automated, simpler work processes

Whether relocating systems, installing or deinstalling software or budget planning - the new release makes everyday work simpler in many places in business process management. On the basis of the BPMN standard, the use of preconfigured processes enables automated handling of workflows. Users can delegate tasks or change the person dealing with them flexibly with the Valuemation Business Process Manager.

Administering and displaying messages

USU Valuemation Release 4.4 also allows messages to be defined and displayed. As a result, information on new features, changes or outages can be created, administered and issued to dedicated user groups. That ensures rapid, effective communication, for example in the event of major incidents or a release change.

Quick customizing

New wizards ensure that customizing is far easier with Valuemation 4.4. The system helps customizers create relations and calculations, for instance. However, the installation process is also sped up noticeably by a wizard-aided installer that helps in installing the rich client and database, as well as in configuring web server files.

Improving everyday work

Many other new and improved functions of USU Valuemation 4.4 aim to give users and process owners even more efficient assistance in their daily work in IT service processes. For example, the system's new service map means users can obtain a quick overview of all internally offered and bought-in services. The graphical presentation of the service model permits simpler navigation. Freely designable role-specific welcome pages also make Valuemation simpler to use. An important new feature is multilingualism at the data field level. Application areas for that include ticket processing or shopping carts at internationally operating companies.

Find out more

USU experts will present the highlights of Valuemation 4.4 in a live webinar. Anyone interested can register free of charge at http://www.usu-valuemation.de/.... Customers can also obtain detailed release information on our support website for downloading.
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