Strategic Importance of ITFM Continues to Grow
According to the latest Gartner report, “Gartner IT Score maturity data confirms that ITFM tools remain limited in adoption. ITFM tool vendors are relatively mature, with an estimated 15% to 18% penetration rate, while users in the market are still maturing. The market grew by 16.7% in constant currency during 2023, as compared to 2022. Gartner data suggests that the market will grow at a compound annual growth rate of 11% in constant currency between 2023 and 2028. ”
Better Spend Transparency and Cost Controls Through ITFM Tools
Gartner recommends CIOs looking to add purpose-built tools to support and enhance ITFM practices should start by:
- Validating their ITFM mandate, determining the primary audience and what questions are being answered.
- Securing executive and stakeholder buy-in. CIOs, along with the CFO and even key business leaders, should support, fund and take ownership of the ITFM tool initiative’s success.
- Rationalizing processes and skills before buying tools. CIOs should understand the true resource requirements to set up and maintain the tool. Tools will not eliminate the need for or offset the lack of good processes and skilled people. Well-implemented ITFM can help validate and improve processes and increase the ITFM talents’ capabilities and skills.
The Gartner report Market Guide for IT Financial Management Tools, published on April 28, 2025, by analyst Robert Naegle, is available at https://www.gartner.com.
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Gartner®, Market Guide for IT Financial Management Tools, by Robert Naegle,28 April 2025
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