Leading regional Asian bank paves the way for digitization of systems training
50% cost savings and increased learning effectiveness
Previously, the bank’s employees had to attend workshops whenever there were enhancements. This incurred unnecessary costs, leading to productivity loss and high cost of training. Trainings were conducted in classrooms and training materials produced were often presented in static and non-engaging manner in PowerPoint. As a result, very little knowledge from the classroom training was retained and the employees relied on the handouts to re-learn and navigate through the systems by themselves.
tts partner Synpulse utilized tt performance suites’ ergonomic software capabilities to create an interactive system simulations. 87% of front office users reported that the simulations closely resembled the systems and helped them greatly in mastering the systems. The bank also found that its cost of training reduced by 52.3% with total hours spent on training decreased by 46.2%.
Over the span of four projects engaged with the client, Synpulse has created over 25 e-learning modules with the help of tt performance suite. These modules covered a range of bank processes and train front office users to navigate across various platforms. Distribution of learning content was done via the client’s intranet, thereby making learning content easily accessible to all required staff members.
Synpulse is an internationally established management consulting company with offices in Zurich, New York, Hamburg, Hong Kong, and Singapore and a valued partner to many of the world's largest international financial services firms. Since its formation in 1996, Synpulse has supported its clients in all stages of project management from the development of strategies and operational frameworks through technical implementation and handover, enabling its clients to generate added value for their businesses and shareholders.
tts is a leading global learning provider. With innovative learning technologies, tts supports its customers in turning knowledge into workplace performance. The portfolio covers the tts software tt performance suite (e-learning authoring and documentation plus performance support) together with talent management (SAP Human Capital Management and SAP SuccessFactors) and corporate learning (training and e-learning). With its corporate HQ in Heidelberg, tts has nine offices around the world to serve its' global clients. Find out more at www.tt-s.com/en/