Leading regional Asian bank paves the way for digitization of systems training

50% cost savings and increased learning effectiveness

The various components of the tt performance suite in a playful environment. We show you Quick Acess, the direct access to help for any application, the Guide for live support in individual work steps and access to e-learnings, as well as documentations and instructions.
(PresseBox) ( Heidelberg, )
In recent years, the client, a leading bank in Asia headquartered in Singapore, has recognized the power of digitizing corporate learning and has entrusted tts partner Synpulse to evolve its training solutions. With the aid of tt performance suite, the client is one of the early adopters in the Singapore Financial Industry to digitize its systems training and paves the way for other banks to do the same.

Previously, the bank’s employees had to attend workshops whenever there were enhancements. This incurred unnecessary costs, leading to productivity loss and high cost of training. Trainings were conducted in classrooms and training materials produced were often presented in static and non-engaging manner in PowerPoint. As a result, very little knowledge from the classroom training was retained and the employees relied on the handouts to re-learn and navigate through the systems by themselves.

tts partner Synpulse utilized tt performance suites’ ergonomic software capabilities to create an interactive system simulations. 87% of front office users reported that the simulations closely resembled the systems and helped them greatly in mastering the systems. The bank also found that its cost of training reduced by 52.3% with total hours spent on training decreased by 46.2%.

Over the span of four projects engaged with the client, Synpulse has created over 25 e-learning modules with the help of tt performance suite. These modules covered a range of bank processes and train front office users to navigate across various platforms. Distribution of learning content was done via the client’s intranet, thereby making learning content easily accessible to all required staff members.

About Synpulse
Synpulse is an internationally established management consulting company with offices in Zurich, New York, Hamburg, Hong Kong, and Singapore and a valued partner to many of the world's largest international financial services firms. Since its formation in 1996, Synpulse has supported its clients in all stages of project management from the development of strategies and operational frameworks through technical implementation and handover, enabling its clients to generate added value for their businesses and shareholders.
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