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S&T order worth Millions: SAP for the Serbian Post
The Public Enterprise of PTT Communications "Srbija" – First Postal Service in the Region with SAP
With the aim of improving its market performance in the face of steadily increasing competition, the Postal Service PTT Communications "Srbija" initiated a program for the development and innovation of existing services and the introduction of new commercial services, including modernizing infrastructure as well as improving business applications. An important step in this process was becoming the first Postal Service in the Balkans to have designed its organization around a SAP solution. In order to sustain existing business and to capitalize on emerging opportunities, the Serbian Post selected S&T Serbia to implement SAP in order to support its enterprise-wide business transformation strategy aimed at improving its delivery quality and thus increasing revenue.
Efficient and successful implementation
By virtue of its two century long tradition, and with more than 15,000 employees as well as coverage of 36 cities, the Serbian Post is a public operator providing universal accessibility to core services across the country. Its sheer size, volume of activity and wide range of products and services make the Serbian Post Office a highly complex organization. This level of complexity spurred the search for an IT solution that would support the organization in handling its strategic processes. In order to answer the Serbian Post’s needs, SAP modules for Finance, Controlling, Materials Management and Investment Management were implemented. With regard to the Sales module, the Serbian Post kept its modern, existing application, which was completely integrated into the SAP solution. Though SAP implies centralization, the team of S&T consultants ensured that each working unit would control its respective payments, thus keeping the system distributed - which represented the greatest challenge for S&T Serbia.
Extensive SAP know-how at S&T
“We’re very glad that the Serbian Post recognized us as a strategic partner for the implementation of its new information system, based on SAP technology, which is designed to improve the quality of existing services and also promote the introduction of new ones. S&T Serbia has many years of experience with SAP and was therefore able to successfully tackle the challenges of this project. The entire project was completed efficiently and successfully with optimum resources in less than 18 months. Considering the size and complexity of the organization, this is an outstanding result. Further extensions and development of supplementary functionalities are already planned, as well as implementation of some new modules. ERP/SAP Consulting and Solutions are important cornerstones of our strategic orientation. The successful realization of the “Post SAP” project demonstrates our extensive expertise and leadership in this business area. We are also convinced that other customers will recognize and benefit from our profound knowledge and know-how”, says Christian Rosner, CEO S&T.
Maximum flexibility and improved decision making processes
After setting up the technological infrastructure, the Serbian Post Office’s executives found SAP and S&T to offer the solution best tailored to meet its business process requirements. It is expected that the implementation project will enhance the Serbian Post’s business performance: It will enable the definition of a tariff system, and the setting up of an effective pricing strategy for deliveries. An integrated analysis will then allow determination of where costs and incomes arise, and a system of control will be established.
“The new solution is implemented throughout the Postal Service infrastructure, down to the clerk-desks. As an illustration of the benefits - previously, all the data concerning incomes arising from payments made for postal services was recorded by the officers and entered afterwards into the computer system. The S&T developed system will enable this data to be recorded automatically, as well as making it available across the information system. The implementation doesn’t affect the officers’ daily work directly, but allows more effective business analysis, which provides a solid basis for better decision making”, explains Dragan Malešević, Project Leader for the SAP ERP software implementation and Budget Department Director at PTT Srbija. By implementing this information solution, The Public Enterprise of PTT Communications "Srbija" has already gained numerous benefits, such as the integration of business processes and technologies, system openness, flexibility, improved decision making processes, clear definition of business processes and many other aspects that will result in increased business efficiency and improved market performance.
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