Selfio GmbH, a wholly-owned subsidiary of 3U HOLDING AG (ISIN: DE0005167902), received the award for "Germany's Best Online Shops" in the segment "Building and DIY (excluding store network)" for the fourth time in a row. The consumer survey was conducted by “DISQ – Deutsches Institut für Service-Qualität”, a private company, on behalf of the news channel n-tv. The survey examined customer satisfaction with the online shops in six categories. Selfio achieved higher scores than the other competitors in the segment, particularly for its very good price-performance ratio and its Internet presence. But also for product range, customer service, ordering conditions and shipping and returns, the SHAC online retailer from the 3U Group achieved a place in the top ranks of its segment.
Since its start in 2011, the 3U subsidiary has increased its sales of systems and components for sanitary, heating and air conditioning systems and components (SHAC) more than twelve-fold from EUR 1.5 million (FY 2011) to EUR 20.6 million (FY 2019) giving it a strong position among the specialist providers in its industry segment; further growth is planned and foreseeable. In addition to the further expansion of its successful online marketing and online consulting services under the motto "Do it yourself - but do it right", the company's growth drivers include the ongoing expansion of its range of attractive products and services, closer cooperation with renowned providers, and the targeted use of private labels. The goal remains to join the ranks of the 100 top-selling German online retailers and on this way to further improve profitability.
"The customers are our top priority. We offer them competitive prices for high-performance products - and we support them with a comprehensive range of planning and consulting services," emphasizes Roger Moore, Managing Director of Selfio GmbH. "Particularly in view of the generally good rating of the online shops in the DISQ customer survey, it is a special honour that Selfio was able to assert itself at this high level and convince the customers. We continue to work on maintaining and extending this lead".
Since its start in 2011, the 3U subsidiary has increased its sales of systems and components for sanitary, heating and air conditioning systems and components (SHAC) more than twelve-fold from EUR 1.5 million (FY 2011) to EUR 20.6 million (FY 2019) giving it a strong position among the specialist providers in its industry segment; further growth is planned and foreseeable. In addition to the further expansion of its successful online marketing and online consulting services under the motto "Do it yourself - but do it right", the company's growth drivers include the ongoing expansion of its range of attractive products and services, closer cooperation with renowned providers, and the targeted use of private labels. The goal remains to join the ranks of the 100 top-selling German online retailers and on this way to further improve profitability.
"The customers are our top priority. We offer them competitive prices for high-performance products - and we support them with a comprehensive range of planning and consulting services," emphasizes Roger Moore, Managing Director of Selfio GmbH. "Particularly in view of the generally good rating of the online shops in the DISQ customer survey, it is a special honour that Selfio was able to assert itself at this high level and convince the customers. We continue to work on maintaining and extending this lead".
