Energy Provider E.ON U.S. Goes Live on SAP(R) Software
Energy Services Provider Harmonizes Business Processes, Introduces Stable Software Platform
E.ON U.S. owns and operates both the Louisville Gas and Electric Company and the Kentucky Utilities Company, which together distribute electricity and natural gas to more than 1.2 million customers in Kentucky and Virginia. The company is a subsidiary of E.ON AG, with an annual turnover of EUR 69 billion and approximately 88,000 employees.
"The implementation of SAP software solutions went extremely smoothly," said Wendy Welsh, chief information officer, E.ON U.S. "The conversion process took us only five days and did not show any major impact on the productive environment. Since the go-live, we have not seen any production downtime, which is rare with this type of project."
During the 'Blueprint Phase,' the implementation team documented existing processes with SAP technology and found more than 300 potential process improvements. The team then began defining the specific requirements for the system and building the platform during the design phase. Upon completion, the system underwent 53,000 hours of testing on 6,700 scripts and 400 business processes from beginning to end.
"The new system allows E.ON U.S. to respond more effectively to market changes and to enhance its customer service and experience-integrating the customer operations and data with its overarching business goals," said David L. Beiber, managing director, Utilities industry group, North America, Accenture. "E.ON U.S.'s commitment to perform at a higher level and its leadership in this project resulted in a successful implementation."
"U.S. energy providers such as E.ON U.S. are in a dramatic transition period," said David Laker, senior vice president and general manager, Utilities Practice, SAP America, Inc. "Companies that take steps to strategically upgrade their IT infrastructure will be in a leading position to serve customers as the smart electric grid becomes a reality."
About E.ON US
E.ON U.S. LLC, headquartered in Louisville, Ky., is a subsidiary of E.ON A.G., the world's largest investor-owned energy services provider. E.ON U.S. is a diversified energy services company that owns and operates Louisville Gas and Electric Company, a regulated utility that serves 314,000 natural gas and 389,000 electric customers in Louisville and 16 surrounding counties, and Kentucky Utilities Company, a regulated electric utility in Lexington, Ky., that serves 538,000 customers in 77 Kentucky counties and five counties in Virginia. For more information, visit www.eon-us.com
SAP is the world's leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 86,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP." For more information, visit www.sap.com.
(*) SAP defines business software as comprising enterprise resource planning and related applications.
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