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Reliable quality guaranteed in the future
ISO 9001 is a process-oriented standard and internationally the most widespread standard in quality management. It defines the minimum requirements to be met by the QM system in order to meet customer expectations and other product quality requirements. The ISO 9001:2015 revision adapts the standard to current day business requirements where documentation is usually computer or web-based and gives organizations more flexibility in the implementation of their management systems. Process and risk management and corporate-internal knowledge management are given significantly higher priority.
"Quality and customer satisfaction, efficiency and responsiveness are decisive factors for our success. A reliable QM system according to the latest standards helps us to increase the transparency of our operational processes, to sustainably improve customer satisfaction and to identify and eliminate possible errors before they occur", said Dave Baglia, President of ROWA Inc.
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