Customers will be offered hotline support for all Roche Applied Science products free of charge. In support of today's researcher needs, Roche is strengthening technical support, and bringing it both culturally and geographically closer to customers in the Asia Pacific region. The objective is to accelerate projects of Roche customers. In the near future, the ASC will expand by opening lab facilities, providing laboratory support for customers' experiments and performing trainings and demos of Roche instruments.
This investment by RAS in Shanghai continues a trend of increasing Roche investment in Asia Pacific exemplified by Roche Pharma R & D operations in Shanghai, and the Roche Diagnostics Asia Pacific Training Center in Bangkok, Thailand.
"Roche is focused on innovation. Our objective is to support researchers, not only with innovative products, but also with excellent service, enabling faster discoveries in life science research," states Roland Diggelmann, Head of Roche Diagnostics APAC.