Moving away from interchangeability

Increasing competitiveness thanks to 'Service with System'

REHAU has supported its partners in the retail and traditional crafts sectors for many years with its comprehensive, customer-focused services
(PresseBox) ( Rehau, )
REHAU has supported its partners in the retail and traditional crafts sectors for many years with its comprehensive, customer-focused services. ‘Service with System’ is the name that the polymer specialist gives to its portfolio of services which covers the entire value-added chain.

Good advice comprehensive support

With seven sales offices active in the construction sector, REHAU has a strong presence throughout Germany. Window specialists benefit from personal assistance, a strong regional network and consulting services in the immediate vicinity. A telephone hotline with competent advisors is also available to ensure that all technical questions, requests or issues are resolved quickly and efficiently.

Efficient operations and effective planning with practical software

The window configurator is a new tool developed by REHAU. All customers can integrate this software onto their own website, thereby providing end customers with the option of creating product requests that quickly receive a qualified response.  

REHAU’s window planning software has been in service for a long time and enjoys widespread usage. Updated on a continuous basis to incorporate all new developments, it has numerous features and has become a standard, yet valuable tool for specialists, planners and architects in their day-to-day work. It has been designed specifically to meet the ever-changing requirements of specialists, architects and planners and enables all important window operations to be carried out with maximum efficiency – from detailed planning to submitting the tender. REHAU releases regular updates that can be downloaded online easily and free of charge. The latest version contains all information about the SYNEGO system and a module for calculating air requirements, which can be used to plan how to utilize the GENEO INOVENT system as effectively as possible.

REHAU’s building configurator software tool enables users to optimize an individual construction project with regard to energy efficiency. The parameters of the planned building can be tested consecutively in terms of building shell, ventilation, heat distribution and heat generation. A speedometer at the bottom of the screen immediately shows the user the effect of a chosen measure on energy demand, investment costs, subsidy standards according to the Kreditanstalt für Wiederaufbau (KfW) and amortization period. After entering their contact details, the user receives a functional set of building specifications (in PDF format) for the building that they have configured, including a comprehensive breakdown of the costs. If desired, REHAU can also put the user in contact with an advisor, who can answer specific questions and provide more in-depth advice.

REHAU eBusiness is programmed to foster progress

These days, much takes place online. Good business is no exception. That is why REHAU has introduced a service package for window specialists. The package is essentially designed to facilitate streamlined, accelerated working processes, provide up-to-date information and enhance market proximity. One component of the comprehensive eBusiness service is the REHAU customer portal, which has many benefits. In addition to the latest information about REHAU windows and facade systems, current building topics and events at the REHAU Academy, the online portal is also home to an online shop with transparent order tracking and contact information for building developers, whose requests are forwarded directly to interested partners in the portal. Furthermore, customers with their own in-house inventory control system can use the EDI system (electronic data interchange) and, in doing so, take a major step towards having a paperless office. Orders, order confirmations, shipping documents and invoices can be transmitted in seconds.

REHAU also has a hand in current information and CAD details at the HeinzeBauOffice, which is affiliated with around 45,000 architects and planners throughout Germany As such, the inclusion of REHAU window and facade technology is favored in tenders, which in turn encourages processing enterprises.

Knowledge transfer sets the precedent: REHAU Academy events

REHAU offers its customers and partners a comprehensive program of seminars and special events at the REHAU Academy as well as on site in its sales offices. With more than 15,000 seminar participants around the world each year, REHAU’s training program has a firmly established presence in the market. Its success is no doubt in part due to the range of topics on offer, which is designed to cover all of the challenges that REHAU’s partner companies encounter in their day-to-day operations: from product processing, installation and operation to logistics, quality assurance and issues pertaining to marketing and commercial management. Highly qualified speakers ensure that knowledge is transferred effectively and fluently, thereby providing participants with a significant advantage over the competition

Effective advertising

All advertising materials and sales promotions that bear the REHAU name are tailored exactly to the target group in question – and for good reason. Private, commercial or public building developers have different motives behind opting for a window profile system than architects or planners, who need to be able to demonstrate their expertise in tenders. Market communication should be unique, both visually and in terms of content. All documents are therefore focused on the interests of the recipient. The experts at REHAU are also highly experienced at professional self-promotion measures, optimum salesroom design and layout, and eye-catching stands at trade fairs.

The internet is becoming more and more essential to business operations. Potential customers are increasingly turning to the internet to find the right manufacturers and craftspeople for them. To stay competitive in today’s markets, an online presence is indispensable. REHAU actively supports its customers with the “Your website” service package, which helps partners to develop a suitable, modern online presence that best reflects their company and range of services.

For more details and to prepare your company for the future, go to www.rehau.de/service, where you will find the entire program of support services for partners.
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