Company ranked 1st vendor overall for three of last four years, receives customer loyalty score of 97% from polled CIOs and senior IT executives
Red Hat Ranked #1 Most Valuable Software Vendor by CIO Insight Study for 4th Consecutive Year
The "CIO Insight Vendor Value" study, now in its fifth year, polled 472 respondents, more than half of whom considered themselves the top IT executives at their company. Each were asked to rate their IT vendors on eight key criteria concerning value, reliability and loyalty. Criteria included expectations of vendors for increasing revenues, lowering business or IT costs, solving business problems, meeting ROI, meeting time and budget commitments, flexibility and responsiveness to needs, quality expectations and customer loyalty.
This year, in addition to ranking first overall, Red Hat achieved first-place rankings for:
- criteria for meeting expectations for lowering costs
- meeting commitments on time and budget
- customer satisfaction, with 97 percent of polled customers who said they would continue to conduct business with Red Hat in the future.
Red Hat ranked in the top five of all vendors in seven out of eight categories, including additional rankings for:
- expectations for quality
- increasing revenue
- ROI expectations
- flexibility and responsiveness to needs. (1)
"Our global customers face the daily dilemma of doing more with less, needing to deliver innovative solutions in a short amount of time and with a small and often shrinking budget," said Michael Chen, vice president, Corporate Marketing at Red Hat. "With the benefits of open source solutions, IT decision-makers are able to change the way they develop, deploy and use software. The value delivered by Red Hat, and open source as a whole, is reinforced through the consistent high rankings in research studies, such as the ‘CIO Insight Vendor Value’ study. We’re thrilled to be the leading Enterprise Software vendor for the fourth consistent year."
In 2004, Red Hat received the highest-ever score for value (2) when the CIO Insight Magazine survey interviewed over 1,000 U.S.-based IT executives. In 2005, Red Hat was again named the leader in vendor value (3) and overall satisfaction and ranked first for value and meeting expectations for increasing revenues. In 2006, the Company was ranked third overall and the number one most valuable software vendor in the same CIO study. (4) Similarly, in August 2007, Red Hat’s operations in Japan were named the number one IT vendor to do business with by customers in the region in Nikkei Market Access’ "Industry Trends in Intended Use of Products/Services of Major Vendors" study. (5)
For more information on Red Hat’s CIO Insight accolades, or to view the entire 2007 CIO Insight study, visit www.redhat.com/promo/vendor.
(1) The CIO Insight Research Study: Vendor Value, November 2007
(2) The CIO Insight Research Study: Vendor Value, December 2004
(3) The CIO Insight Research Study: Vendor Value, December 2005
(4) The CIO Insight Research Study: Vendor Value, December 2006
(5) Industry Trends in Intended Use of Products/Services of Major Vendors, August 2007
Red Hat GmbH
Red Hat, the world's leading open source solutions provider, is headquartered in Raleigh, NC with over 50 offices spanning the globe. CIOs have ranked Red Hat first for value in Enterprise Software for four consecutive years in the CIO Insight Magazine Vendor Value study. Red Hat provides high-quality, affordable technology with its operating system platform, Red Hat Enterprise Linux, together with applications, management and Services Oriented Architecture (SOA) solutions, including the JBoss Enterprise Middleware Suite. Red Hat also offers support, training and consulting services to its customers worldwide. Learn more: www.redhat.com.