Press release BoxID: 634932 (protel hotelsoftware GmbH)
  • protel hotelsoftware GmbH
  • Europaplatz 8
  • 44269 Dortmund
  • Contact person
  • Isabelle Middeke
  • +49 (231) 91593-0

protel Messenger: Communication is the bonding force!

Automatic messages strengthen bonds between hotel and guests

(PresseBox) (Dortmund, ) Using the hotel software, protel Messenger automatically sends messages not only within the hotel, but especially between the hotel and its guests. Be it emails or texts (SMS), be it time-controlled or triggered by certain events, the communication module for the protel hotel management system brings hotel departments and guests closer together.

Quick and easy communication with the guest is the key to providing efficient and amazing service. There are many reasons for sending messages to guests, not only during, but also before and after their stay. protel Messenger enables hoteliers to integrate their guests into the daily happenings of their hotel using the shortest paths possible. protel Messenger uses the data from the protel hotel management system (HMS) to automatically send messages without staff having to even lift a finger.

The logic behind protel Messenger is obvious. The reasons for sending a guest a message and additional information are usually connected to an action in the hotel management system. Example: The sending of a booking confirmation after a reservation has been created. The possibilities are almost endless: A short message is sent to the guest, as soon as the housekeeping-team has set the room status to "clean" in the HMS. Or an email is sent to the guest two days after departure thanking the guest for their stay and offering a link to a short guest-survey.

The automatic sending of emails and short texts via the HMS noticeably makes the communication between the hotel and the guests easier. Within the hotel, many work areas and procedures also profit from automatic cross-departmental communication. This positive effect is reinforced by the use of mobile devices and applications such as the protel Housekeeping app. Interacting with other applications directed towards the guest, such as protel Survey or protel Voyager (our hotel app for the guest), protel Messenger sets the scene for offering guests a perfect all round service - before, during, and after their stay.

More information
  • Guest facing applications make hotel guests smile
  • protel Cloud Solutions quickly benefit all hoteliers
  • Hotel software pioneer heads to the Cloud
  • Automatic texts or e-mails sent directly from protel: protel Messenger
  • Web-based guest questionnaire add-on: protel Survey
  • The app for housekeeping staff and maintenance teams: protel Housekeeping

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protel hotelsoftware GmbH

protel develops and sells technology and service solutions targeted exclusively at the hotel industry and related sectors. The consistent focus on the needs of this industry makes protel one of the most experienced and most successful providers of professional hotel management systems. Whether it be an "on-site", web-based "cloud" or a hybrid installation, that is, a combination of the two, protel's future-proof software solutions cover the full industry spectrum, from small independent hotels to global hotel chains. In over 80 countries around the world, more than 11,000 hotels and hotel management schools, including 4,000 clients in the Cloud, are today working with protel hotel management systems.