SAP resources on demand

Cologne, (PresseBox) - telegate AG, the German multichannel provider of local search and operator of the telephone information line 11 88 0, is changing its SAP hosting provider and is focusing on cloud computing for ERP operations. The medium-sized outsourcing specialist, Pironet NDH, is providing the telegate SAP system in its highly secure data centres with virtualised hardware resources from its business cloud. As part of the service team, the consultancy firm Gambit Consulting is responsible for the integration of the ERP service.

RAM and CPU for SAP from the cloud
At telegate, client invoices for media services are one of several things that make high demands on the SAP service. As a result of the possibility of accessing computing power and memory according to requirements, telegate can capture peak loads for SAP. "In this way, we achieve a high level of availability without oversized hardware equipment," explains Michael Geiger, Head of the Application Management Department at telegate AG. Additionally, Pironet NDH safeguards availability through the redundant operation of the SAP instances. The outsourcing service provider mirrors the productive servers as well as the cloud storage area network for telegate SAP, in order to switch to the replacement system if required.

The contract with Pironet NDH is now the Munich company's second SAP hosting project. Michael Geiger explains the switch through the holistic service approach of the medium-sized provider: "Pironet NDH offers us cost advantages through cloud computing as part of an overall package. For us, the only thing that makes sense is having a comprehensive service promise that encompasses the quality of the entire SAP operation, rather than just isolated infrastructure services from the cloud."

On an equal footing where SAP hosting is concerned Geiger also states that the medium-sized focus of Pironet NDH was a further motive for switching providers: "In day-to-day outsourcing practice we have noticed that being on an equal footing is a prerequisite for reliable and effective SAP hosting on an ongoing basis. In the event of incidents or changes, communication is the crucial factor to success. Here, too, we feel that we are taken seriously as a medium-sized company by the service provider."

About telegate AG
telegate AG is a multichannel-provider of local search with approx. 2,900 employees across the group. The company was formed in 1996 and is listed on the stock exchange since 1999. telegate added information offers financed by advertising in the stationary and mobile internet and other digital media to the classic business segment telephone directory assistance during the last years. The majority interest in telegate MEDIA AG (former klickTel AG) was an important milestone with regard to the strategic new orientation on the German core market.

The company supplies consumers in Germany with high-quality information via the internet portals 1880.com and klickTel.de, the telephone directory assistance 11 88 0, the klickTel CD-ROMs and -software solutions as well as via the directory assistance services for mobile devices. telegate offers advertiser companies business advertising and search engine marketing from one source via the distribution brand "telegate MEDIA". The telegate group attained total sales in the amount of € 153,9 m and generated an annual net income after taxes in the amount of € 16,1 m in the fiscal year 2009.

CANCOM Pironet AG & Co. KG

Pironet NDH Datacenter is a leading ICT outsourcing vendor for German small- and medium sized businesses (SMBs) and offers a full range of services for the efficient and secure operation of business applications and ICT infrastructures. Core services include holistic solutions and flexible cost/use billing models for the provision of IT resources according to modern on-demand concepts like Software-as-a-Service (SaaS) or Cloud Computing.

The centralization and outsourcing of, for example, business applications from SAP and Microsoft, as well as the use of a network infrastructure also provided by Pironet NDH Datacenter allows SMBs to significantly reduce their investment and operational expenses for the management of information and communication and concentrate on their core business tasks.

All the supply and operational aspects of the ICT outsourcing product lines are certified in accordance with strict and internationally recognised guidelines, including in accordance with DIN ISO/IEC 27001. For the client, the certification represents the operational excellence of Pironet NDH in all processes, as well as in maintaining high technical and safety-related standards.

Customers include numerous SMBs as well as international corporations. More information is available at: www.pironet-ndh.com/itk.

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