Pironet NDH is setting the trend for dialog with customers and online users at www.pironet-ndh.com/itk, where they have now launched a user-friendly business chat platform. Themed pages provide easy business chat access for online users to find out more about application outsourcing, software as a service, cloud computing and managed networks in a mouseclick - it's quick, informal and task-related.
Chat experts are available for questions during office hours.
For technical and sales details, chat consultants can also forward enquiries to experts.
Low inhibition threshold to make contact
"Our ongoing dialog with customers tells us that even the most elaborate websites cannot answer all questions related to ICT outsourcing. Our aim is to close the information gap by way of direct online dialog with our visitors", explains Jens Wardenbach, Director Marketing and Product Management at Pironet NDH.
The online chat function will lower the inhibition threshold for users to make direct contact with the company in the simplest form - without having to make a call or write an extensive email.
"What's more, we can better ascertain and assess individual customer needs with the chat dialog to provide much more targeted information and recommendations", comments Jens Wardenbach.
Greater demand for information about on demand and cloud computing for SMBs The chat services are part of Pironet NDH's new Web 2.0 strategy for the ICT outsourcing business unit. In the future, the service provider will shift more of its communication activities to the Internet. Along with chat services, social media activities are also planned. Jens Wardenbach says: "Medium-sized companies, in particular, have expressed the need for more information about modern trends like IT on demand, software as a service and cloud computing. The latest studies by the reputable market analysts IDC, Gartner and experton confirm this demand, which we aim to meet with a more editorial communication orientation, the intensification of dialog and increased presence in the social web."
Chat experts are available for questions during office hours.
For technical and sales details, chat consultants can also forward enquiries to experts.
Low inhibition threshold to make contact
"Our ongoing dialog with customers tells us that even the most elaborate websites cannot answer all questions related to ICT outsourcing. Our aim is to close the information gap by way of direct online dialog with our visitors", explains Jens Wardenbach, Director Marketing and Product Management at Pironet NDH.
The online chat function will lower the inhibition threshold for users to make direct contact with the company in the simplest form - without having to make a call or write an extensive email.
"What's more, we can better ascertain and assess individual customer needs with the chat dialog to provide much more targeted information and recommendations", comments Jens Wardenbach.
Greater demand for information about on demand and cloud computing for SMBs The chat services are part of Pironet NDH's new Web 2.0 strategy for the ICT outsourcing business unit. In the future, the service provider will shift more of its communication activities to the Internet. Along with chat services, social media activities are also planned. Jens Wardenbach says: "Medium-sized companies, in particular, have expressed the need for more information about modern trends like IT on demand, software as a service and cloud computing. The latest studies by the reputable market analysts IDC, Gartner and experton confirm this demand, which we aim to meet with a more editorial communication orientation, the intensification of dialog and increased presence in the social web."
