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DocuWare implements SaaS strategy with Pironet NDH
Document management and long-term archiving for on-demand model
SaaS fulfills security requirements more cost-effectively
"This really pays off for document management, as the law strictly requires that certain business documents be stored", explains Jürgen Biffar, executive board member of DocuWare AG. Specialized SaaS providers like Pironet NDH are able to offer quality services which are more professional and more flexible than in-house solutions, according to Biffar.
"Our datacenter fulfills the most stringent security requirements. In-house operational standards of this caliber would be a far too great investment for most companies. With SaaS, however, collective customers share the cost from which all benefit", adds Khaled Chaar, Director of Business Strategy at Pironet NDH. "For document management in particular, companies attach great importance to the location of their data, which is to say that it is not "just somewhere", but within the borders of German jurisdiction. In contrast to many other SaaS platforms, our solutions are produced solely in our German datacenters."
DocuWare customers can choose between two options with SaaS: backup and the added service of long-term archiving of documents only. This form of document management is subject to the strictest security standards. In addition, all document management tasks can be utilized via the datacenter. DocuWare software is accessed per web browser.
New relationship between system vendors and SaaS providers In the long term, Jürgen Biffar expects that companies in the next few years will use one third to one half of their applications from datacenters. The DocuWare business model, however, remains the same. The software producer does not distribute its own solutions, but works exclusively with distribution partners worldwide, e.g. with system vendors or office supply retailers. "The SaaS solution at the Pironet NDH datacenter can be customized by our distribution partners to meet customers' needs, just like in-house solutions ", comments Biffar.
Khaled Chaar views the cooperation between system vendors and outsourcing specialists as the way of the future: "The success of developments like Software as a Service or Cloud Computing depends mainly on whether service providers are able to meet customers' needs with a new form of teamwork and at the same time create intelligent agreements which deliver the flexible benefits of on demand solutions."
About DocuWare AG
Founded in 1988, DocuWare has over 7500 installations and over one hundred thousand satisfied users daily in over 70 countries. This Integrated Document Management Systems (IDMS) producer offers solutions that target small to mid-sized companies, government agencies and departments in large organizations. Over 400 Authorized DocuWare Partners make up a worldwide independent reseller network, employing over 1000 DocuWare experts who bring DocuWare close to its customers. DocuWare AG is based in Germering near Munich, Germany. The company's US subsidiary, DocuWare Corporation, is located in Newburgh, New York and is responsible for all activities in North, Central and South America. DocuWare Ltd., its subsidiary in Weybridge, Surrey, handles all activities for Great Britain and Ireland. DocuWare S.L. located in Barcelona is responsible for the market in Spain and DocuWare SARL is located in Paris and attends to France and francophone Africa.
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