Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx(TM) ) software and services, today announced that Chordiant Decision Management, Recommendation Advisor and Enterprise Foundation are now available for the IBM Websphere Application Server on z/OS and z/Linux operating systems. The combined solution will deliver Chordiant's real-time customer interaction management capabilities to companies that require the scalability, reliability, performance, and flexibility of WebSphere Application Server on System z. Together, Chordiant and IBM provide a responsive, high throughput, real-time environment for delivering the best possible customer experience while optimizing business efficiency.
"We are delighted that Chordiant's real-time decisioning solutions are now available for IBM WebSphere Application Server for z/OS. The IBM hardware and software combinations that it supports offers extraordinary energy efficiency capabilities that in these difficult economic times our customers are demanding. We look forward to working with Chordiant and our respective customers in their move to Chordiant on z," said Mark Hanny, Vice President ISV Alliances and Academic Initiatives, of IBM.
Customers will see immediate benefit in speed and security with very complex processing and predictive analytics, instantaneously delivering results to customers or customer facing employees. Chordiant's front office solution does not replicate data which leads to a cleaner and simpler integration. Due to the cost per user vs. cost per server metric, together we provide scalability based on customers, which typically results in a reduction of operating costs. According to one analyst, the IBM System z platform can be configured to require 1/12th the electricity as a distributed server farm with equivalent processor capability.
"Our move to IBM's z platform was based on strong customer demand for the platform," said Lisa Caswell, Vice President, Global Alliances of Chordiant. "For our customers, the combination of Chordiant Cx and IBM's flexible new mainframe is a great solution. Our companies have a long history of building customer-centric solutions for large enterprises, and this is an exciting step in our history." Chordiant is capable of running on any operating system within the flexible IBM System z environment, including z/Linux and z/OS. The Chordiant Platform is deployed on top of (WebSphere and DB/2). Similarly, Chordiant customers who adopt System z can benefit from having all of their disparate systems running within a single box, while Chordiant seamlessly collects and leverages data from each one. IBM System z customers who choose Chordiant solutions will benefit from a host of unique customer experience management capabilities designed to optimize customer relationships and interactions in high throughput environments.
This is timely as company's face issues around M&A activity driving both customer and system consolidation that require not only a single view of the customer but more importantly a single view of the company back to the customer. Together, Chordiant and IBM z series can enhance investments that have already been made or when necessary they can replace numerous systems.
About Chordiant Solutions
Chordiant solutions enable companies to make the best possible decisions with regard to their customers, putting the power to control and optimize customer relationships and individual customer interactions in the hands of business managers.
Chordiant Decision Management comprises a suite of predictive and adaptive decisioning applications that enables business users to efficiently and safely develop highly expressive Next-Best-Action strategies. These strategies are composed of models that predict and react to individual customer expectations, propensities and behaviors combined with intuitive, sophisticated business rules and segmentation schemes. This combination forms "decision logic" that can be centrally deployed in the runtime environment for batch decisioning, real-time decisioning or both, across any channel. With this powerful decision hub for enterprise-wide decisioning in place, companies can automatically ensure that every customer interaction is unique, appropriate, and consistent at all times, and that Next-Best-Action decisions can occur dynamically.
Chordiant Recommendation Advisor provides an intelligent desktop that leverages Decision Management to assess what is known about and said by the customer in current and previous interactions and recommend the next best action to be taken. These actions can take the form of highly personalized product packages, advice, insightful questions and relevant explanations. At no point during the contact do recommendations or actions need to be scripted. Rather, Recommendation Advisor continually guides the conversation, determining and adapting actions in real-time based on customer responses and mood.
In a self-service channel, Recommendation Advisor can dynamically present personalized questions, answers, product packages and advice, guiding the customer to an appropriate and satisfactory resolution of their issue or inquiry.
Chordiant Cx Enterprise Foundation business process management systems delivers seamless, end-toend multi-channel processes. It is built on a services-oriented architecture that enables organizations to automate, orchestrate and optimize case, task or work management from the point of origination through to the point of completion across multiple business channels.
About IBM System z
The IBM System z(TM) Business Class (z(TM) BC) delivers a "new face" for enterprise computing that gives you expanded capabilities to run existing applications, new modern applications and consolidation of disparate applications. A competitively priced enterprise server delivering unparalleled qualities of service for peace of mind and leadership of key capabilities to help manage your IT requirements and reduce cost and risk in your business. This makes the z BC ideally suited as the cornerstone of your new enterprise data center.
"We are delighted that Chordiant's real-time decisioning solutions are now available for IBM WebSphere Application Server for z/OS. The IBM hardware and software combinations that it supports offers extraordinary energy efficiency capabilities that in these difficult economic times our customers are demanding. We look forward to working with Chordiant and our respective customers in their move to Chordiant on z," said Mark Hanny, Vice President ISV Alliances and Academic Initiatives, of IBM.
Customers will see immediate benefit in speed and security with very complex processing and predictive analytics, instantaneously delivering results to customers or customer facing employees. Chordiant's front office solution does not replicate data which leads to a cleaner and simpler integration. Due to the cost per user vs. cost per server metric, together we provide scalability based on customers, which typically results in a reduction of operating costs. According to one analyst, the IBM System z platform can be configured to require 1/12th the electricity as a distributed server farm with equivalent processor capability.
"Our move to IBM's z platform was based on strong customer demand for the platform," said Lisa Caswell, Vice President, Global Alliances of Chordiant. "For our customers, the combination of Chordiant Cx and IBM's flexible new mainframe is a great solution. Our companies have a long history of building customer-centric solutions for large enterprises, and this is an exciting step in our history." Chordiant is capable of running on any operating system within the flexible IBM System z environment, including z/Linux and z/OS. The Chordiant Platform is deployed on top of (WebSphere and DB/2). Similarly, Chordiant customers who adopt System z can benefit from having all of their disparate systems running within a single box, while Chordiant seamlessly collects and leverages data from each one. IBM System z customers who choose Chordiant solutions will benefit from a host of unique customer experience management capabilities designed to optimize customer relationships and interactions in high throughput environments.
This is timely as company's face issues around M&A activity driving both customer and system consolidation that require not only a single view of the customer but more importantly a single view of the company back to the customer. Together, Chordiant and IBM z series can enhance investments that have already been made or when necessary they can replace numerous systems.
About Chordiant Solutions
Chordiant solutions enable companies to make the best possible decisions with regard to their customers, putting the power to control and optimize customer relationships and individual customer interactions in the hands of business managers.
Chordiant Decision Management comprises a suite of predictive and adaptive decisioning applications that enables business users to efficiently and safely develop highly expressive Next-Best-Action strategies. These strategies are composed of models that predict and react to individual customer expectations, propensities and behaviors combined with intuitive, sophisticated business rules and segmentation schemes. This combination forms "decision logic" that can be centrally deployed in the runtime environment for batch decisioning, real-time decisioning or both, across any channel. With this powerful decision hub for enterprise-wide decisioning in place, companies can automatically ensure that every customer interaction is unique, appropriate, and consistent at all times, and that Next-Best-Action decisions can occur dynamically.
Chordiant Recommendation Advisor provides an intelligent desktop that leverages Decision Management to assess what is known about and said by the customer in current and previous interactions and recommend the next best action to be taken. These actions can take the form of highly personalized product packages, advice, insightful questions and relevant explanations. At no point during the contact do recommendations or actions need to be scripted. Rather, Recommendation Advisor continually guides the conversation, determining and adapting actions in real-time based on customer responses and mood.
In a self-service channel, Recommendation Advisor can dynamically present personalized questions, answers, product packages and advice, guiding the customer to an appropriate and satisfactory resolution of their issue or inquiry.
Chordiant Cx Enterprise Foundation business process management systems delivers seamless, end-toend multi-channel processes. It is built on a services-oriented architecture that enables organizations to automate, orchestrate and optimize case, task or work management from the point of origination through to the point of completion across multiple business channels.
About IBM System z
The IBM System z(TM) Business Class (z(TM) BC) delivers a "new face" for enterprise computing that gives you expanded capabilities to run existing applications, new modern applications and consolidation of disparate applications. A competitively priced enterprise server delivering unparalleled qualities of service for peace of mind and leadership of key capabilities to help manage your IT requirements and reduce cost and risk in your business. This makes the z BC ideally suited as the cornerstone of your new enterprise data center.
