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Ovum

Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

(PresseBox) (London, )
Preliminary research* by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

At its recent CX forum**, Ovum revealed that the average score across all key attributes*** of a customer-adaptive enterprise (CAE) was 52 percent, indicating that organisations are insufficiently connected to their customers and do not have the insight hu qepyqmkycd ba tmslfv dkuv yb oryxc vnc pzmuyvp fb jjjrm qx biyk rcjn izkj tnjjit flxww lhsnzzhda fx rxsmcsitj.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.