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Real-time charging and policy control drives business growth
Astelit life:) and Orga Systems jointly present how to improve the customer experience
Decrease of customer complaints by 75% through outstanding services
In November 2010, one of the Ukraine’s leading operators, Astelit life:) successfully launched Orga Systems’ NGCP Next Generation Control Point for real-time data charging and service control. Within the only first month of its operation, NGCP served 3.92 million life:) subscribers, monitoring the subscribers’ preferences, usage patterns and behavior. NGCP plays a great role in increasing life:)’s customer satisfaction index as it provides high accuracy in charging. The combination of performance and functionality makes the solution a unique instrument for achieving higher customer satisfaction with new marketing products and operational quality.
For example, after NGCP launch Astelit life:) managed to decrease customer complaint rates regarding GPRS charging by 75%. Exceeding life:)’s expectations, 250 services running at separated instances before, were ported to NGCP in less than 4 weeks.
At this week’s TM Forum Management World in Singapore Orga Systems’ CEO, Ramez Younan, and Ismail Celikkol, Deputy Director Service Network Astelit life:) will jointly present how operators in highly competitive markets can achieve significant business growth by ensuring a positive customer experience.
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