Orga Systems has won 2008 Excellence Awards
Virtual Voucher is the “Most Innovative Application of Customer Care”
The award application was a joint application of TIM CELULAR S.A. (TIM Brasil) and Orga Systems GmbH. TIM Brasil is the biggest operator in the world to use the Virtual Voucher - the first innovative prepaid top-up solution of its kind in Brazil.
„The functioning of the system has been very satisfactory for TIM Brasil as well as its distribution partners, sales partners and its subscribers. The challenge to fulfill the demanding requirements of TIMs distribution and sales partners has been managed very successfully,“ says Mr. Rodrigo V. Martins, Head of Channel Management & Marketing - Electronic Top Up, TIM CELULAR S.A..
The judges, chaired by Peter Gillingwater, have been considering a number of factors including:
* Innovation and thought leadership using new media in customer care
* Extent to which the customer can conduct self care as related to ordering, payment or problem handing without human intervention
* Ease of implementation
* Improvement in fulfillment, assurance or billing processes as a result of this innovation and
* Positive impacts on the business
“The need to maintain customer satisfaction is crucial for every Service Provider, and constant innovation is essential.” said Martin Creaner President and CTO of TM Forum. “The contestants for this award have provided some leading edge solutions to this continual challenge. Congratulations to Orga Systems as a worthy winner of Most Innovative Application of Customer Care.”
“Orga Systems is proud to be honoured with the 2008 Excellence Awards for its Most Innovative Application of Customer Care,” said Rainer Neumann, CEO, Orga Systems. “In emerging and rural mobile markets new sales and distribution models for services must fulfil two main criteria: overall availability and the ability to meet local customer expectations and preferences. Our Virtual Voucher solution fulfils both and, therefore, is truly innovative.”
For 20+ years, Orga Systems’ portfolio of real time products and consulting services has been designed for living in a connected world. Scalable architecture, outstanding performance, lowest rating latency and consequent customer-centricity ensure reliable access to any kind of cross vertical NG services for 400+M subscribers in Africa, Americas, Asia and Europe. Worldwide 40+ telecommunications providers, energy suppliers, car manufacturers, automotive and logistics companies rely on Orga Systems and achieve reduced OPEX, real time-to-market, short-termed ROI as well as beneficial access to new value chains and profitable M2M revenue streams.
Take the shortcut to monetize the digital life in real time: www.orga-systems.com
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