OMNITRACKER is the first ITIL®4 certified ITSM tool worldwide
OMNINET celebrates world premiere(PresseBox) (Eckental, )
For the award, OMNINET's ITSM experts answered more than 700 questions, consisting of mandatory and optional criteria, in an assessment sheet. Afterwards, the Business Process Ecosystem OMNITRACKER proved its ITIL®4 conformity in a live demonstration. All items tested by SERVIEW were rated excellent, which is why OMNITRACKER was the first helpdesk software to be certified as ITIL®4-compliant for the tested practices.
ITIL® (“IT Infrastructure Library”) is a globally recognized best practice catalog from AXELOS, the software experts for ITSM and project management. ITIL® provides well-founded and industry-independent recommendations in the field of ITSM, and thus supports organizations of all sizes in continuously developing their (IT) service quality and designing IT processes in a goal-oriented and resource-saving manner. ITIL®4 is the latest version of the framework for helpdesk tools. It supplements and extends the existing ITIL®V3 version. In addition to the greater relevance for cloud-based software solutions, ITIL®4 focuses on a stronger practical and user orientation.
The flexible implementation of the ITIL® standards is much more important than with the previous version of ITIL®V3. The focus lies on IT service landscapes and less on detached individual processes. For users, this means that the software-supported service structures of an organization can be made even more customer-specific and goal-oriented. A holistic “view from above” is essential here. Only in this way, it is possible to map the customer-specific requirements for IT services even better and to develop the service value chain optimally.About OMNINET