NTS Retail is among the nominees for this year’s TM Forum Excellence Awards
Austrian telco software solutions specialist NTS Retail has been nominated for their extensive digital transformation program specifically geared towards communication service providers
NTS Retail’s approach to delivering an engaging customer experience in telco retail works by tapping into both worlds: a great e-commerce presence and a well-functioning physical retail environment. The nominated digital transformation program identifies five major objectives in the process:
- Transitioning the telco store to an omnichannel environment
- Managing waiting times by ensuring a smooth welcoming experience
- Empowering store associates to drive sales by providing tools for guided selling
- Gaining insights into the customers’ needs and their behavior and using these analytics to increase customer engagement
- Reducing costs per sale through process streamlining
Asked how TM Forum played a part in the conception of NTS Retail’s solution, Bernd Steinwender, Head of Product Management, responded, “Thanks to TM Forum, we were able to create a real showcase, demonstrating the omnichannel customer journey we’ve been working on. Aspects of the digital and the physical retail environment come together to form a consistent, unified user story. Not only did this process provide us with invaluable insights, it gave us a clear perspective on where we need to head in developing our solution.”
“This latest nomination is a great sign that we’re on the right path. But we’re nowhere near done. We want to understand telco customers and their journey even better and deliver in providing a best-in-class solution,” he continued.
The winner will be crowned at this year’s TM Forum Digital Transformation World (May 13th to May 17th).
NTS New Technology Systems GmbH
NTS Retail creates agile commerce software for telecom operators, designed to help them reinvent their retail environment in order to:
• enable true customer-centricity
• boost sales performance
• minimize operational costs
Leading telco brands worldwide rely on NTS Retail to optimize customer engagement, retail management and stock management. The company's expertise was refined over more than 20 years with a track record of 350+ successful retail transformation projects.
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