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MEP Werke relies on optimized, workflow-based sales processes
The system is comprised of three applications. Helios Mobile was developed as a tablet application especially for sales assistants. It can be used to enter contact information and appointments as well as data collected by sales assistants in preparation of a consulting appointment onto a digital consultation form. This data includes which direction the roof faces as well as roof, house and tile type, etc. The data is sent to a central database via web services, seamlessly documenting and shortening the entire process without the risk of data loss. With this new process, filling out paper forms will soon become a thing of the past, conserving valuable resources and giving employees more time to focus on providing customers with end-to-end consultation services.
The second application, Helios Contract, was designed for notebooks and will be used by sales consultants on site. Sales consultants can use the data entered by their sales assistant to better prepare for appointments with customers and to create a customized consulting experience. During the consultation, the sales consultant learns more about the customer’s needs and ideas and enters all of the data necessary for further planning and assessment into the application. Using Helios Contract makes sure that no relevant details are overlooked. The system then automatically sends the data to the third application, which forms the core of the software and makes use of a robust, scalable database. All of the data is collected here and then transferred to MEP’s lifecycle management system.
The people involved in order processing and planning then process the data entered by the sales consultant that was transferred to them automatically and use this data to analyze efficiency, create a professional, customized plan for the customer and conduct a free energy check if needed. These calculations and plans provide customers with a high degree of transparency and help them decide whether or not to purchase an MEP system.
“Our goal in developing the Helios sales software was to automate our entire sales process, enabling fast, error-free inquiry processing. With the help of an end-to-end, EDP-supported process, we are now able to standardize the integration of additional sales partners and connect other large-scale distributors without interfering with the order processing processes at our company,” says Konstantin Strasser, CEO of MEP Werke.
In compliance with all data privacy policies, the sales structures are illustrated hierarchically in the multi-client software, enabling extensive data and role management.
For more information on MEP Werke GmbH and their products, visit www.mep-werke.de
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