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Lenovo Deutschland GmbH Meitnerstr. 9 70563 Stuttgart, Germany http://www.lenovo.com/de
Contact Mr Benjamin Egger +49 89 99837089
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Lenovo Deutschland GmbH

Lenovo ThinkPad Wins Again for Enterprise Customer Satisfaction

ThinkPad Takes #1 Spot in TBR Report for Fifth Time in Row

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Lenovo (HKSE: 992) (ADR: LNVGY) today announced that TBR has ranked Lenovo ThinkPad laptops #1 in its Corporate IT Buying Behavior and Customer Satisfaction Study for 2Q 2010. The ranking marks the fifth time in a row that medium and large business customers surveyed by TBR have recognized ThinkPad laptops as the leader in overall satisfaction. Lenovo ThinkPad laptops have garnered the #1 spot in seven of the past ten TBR Customer Satisfaction Study reporting periods.

For 2Q 2010, customers awarded ThinkPad the highest ratings in the following categories: hardware quality/reliability, phone support, repair time and overall satisfaction. Lenovo set record high scores in 2Q for hardware quality/reliability as well as delivery and repair time. Additionally, product design and ease of doing business were areas of strength for Lenovo.

"Customers are the heart of our business, and at the heart of ThinkPad is a laserfocus on design excellence and continual innovation," said Dilip Bhatia, executive director, ThinkPad Marketing. "Combining our product engineering strengths with quick delivery and reliable, effective phone support helps us build a PC technology solution that exceeds customers'expectations."

Continued Innovation

Customers can choose from a variety of ThinkPad laptops with the latest processing, graphics, video conferencing and multimedia technologies including the:

- ultramobile X Series tablets and laptops (X201 tablet, X201, X201s, X100e)
- mainstream T Series for extending office productivity (T410s, T410, T510)
- mobile workstation W Series for demanding professionals (W510)
- entry enterprise L Series (L412, L512)
- smalltomedium businessfocused ThinkPad Edge line (13,14,15inch)

First-Class Service & Support

The report emphasizes Lenovo's stable customer service and support strengths, which are important to overall customer satisfaction and loyalty. Customers reported experiencing improved product delivery time, fast repair time and excellent phonebased technical support. The recognition reflects Lenovo's longterm commitment to maintaining high quality, reliable products coupled with continued investment in service and support. Lenovo's responsive and effective phone support uses remote takeover capabilities and a suite of customized diagnostic tools to help customers quickly the first time. Additionally, Lenovo provides an increasingly robust online presence through esupport, forums, technical troubleshooting tools, and social media integration. The survey also recorded the fewest customer complaints for Lenovo.

"The economic downturn demonstrated the importance of customer satisfaction when it comes to PCs," said, Jon Lindy, president, TBR. "The data suggests that as IT decisionmakers return to purchasing more PCs this year, they're paying critical attention to all aspects from a product's reliability to the vendor's support. Lenovo's continued focus on the entire customer experience is why ThinkPad laptops have remained number one in customer satisfaction for the past five consecutive quarters."

TBR surveyed more than 500 IT decision makers at medium and large businesses in North America.

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Lenovo Deutschland GmbH

Lenovo (HKSE: 992) (ADR: LNVGY) is dedicated to building exceptionally engineered personal computers. Lenovo's business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group's acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, highquality, secure and easytouse technology products and services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information see www.lenovo.com.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.