Lüftner Cruises successfully implements ISO’s Pacific as the central reservation system
Lüftner Cruises, based in Innsbruck, is among the most important European shipping lines and offers its customers exclusive river cruises throughout Europe. The company now uses Pacific as its core system. Besides the implementation of the Web-based reservation system, the project focus was on connecting external partners to the Internet Booking Engine (IBE). The IBE was successfully implemented even before Pacific was introduced.
The next milestone was the introduction of Pacific as the central management and reservation system. Pacific automates and supports the processes of the IBE and makes the online reservation process of agencies part of the core system. It can display deck plans and availabilities can be booked directly and in real-time both in the IBE and in Pacific itself.
In order to meet the special requirement of the Austrian market, the system was enhanced in several ways. The specification of the changes went smoothly between the software company from Nuremberg and Lüftner Cruises.
The next project will be the introduction of ISO’s tourism CRM system Emerald at Lüftner, for an optimal and process-oriented handling of customer management.
“We are pleased to have found in Pacific and Emerald a comprehensive solution for our diverse challenges in the reservation and customer management. The cooperation with our partners is characterized by the greatest possible flexibility and customer orientation. Here, the specific adjustments made by ISO have provided us with an effective bookings across many channels”, explains Anna Lüftner, Head of Public Relations and Marketing at Lüftner Cruises.
“Thanks to Lüftner’s focus on cruises, we were able to strengthen our reservation system Pacific in this segment and develop new features. Pacific is thus ideal for use by cruise operators of all sizes.
The cooperation with Lüftner Cruises was pleasant, and we are proud of the successful implementation of Pacific. We look forward to further projects with Lüftner Cruises such as the upcoming introduction of the Emerald CRM“, explains Artur Isaak, project manager at ISO.
ISO Travel Solutions GmbH
About the ISO Travel Solutions
The ISO Travel Solutions GmbH is specialized in the development, sales and support of tourism software solutions for the international markets. The know-how thus derived is also available within the scope of our consulting services. The company covers the entire range of tourism by offering self-developed products for tour operators, destination agencies and travel agents and other suppliers as well as for airlines. Our solutions are being used by well-known companies all over the world.
ISO has been active in the market since 1979 and has since become an international IT service provider. Targeting specific markets has resulted in several powerful and innovative companies under the umbrella of the ISO-Gruppe. These includes ISO Software Systems (specialized in software engineering and IT consulting), ISO Professional Services (a specialist for SAP and infrastructure services) and ISO Recruiting Consultants (a provider of IT personnel services).
A total of 400 permanent employees work at several sites throughout Germany as well as in associate companies in Austria, Poland, Canada and the UAE. The companies ISO Software Systeme, ISO Travel Solutions and ISO Professional Services of the ISO-Gruppe, with their respective offices in Nuremberg, Munich and Offenbach, are certified to the requirements of the quality management system in accordance with DIN EN ISO 9001:2008.
For further information, please visit www.iso-gruppe.com.
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