ISO Travel Solutions at ITB 2011
ISO is going to introduce its modular tour operator system Pacific at the worldwide most important fair of the tourism industry. The special feature of this system is its modernity and its functional richness. The system is completely web based and provides all functions of a tour operator’s need. It consists of numerous tourism software services which cover all requirements of a tour operator. Each of the services performs a special task, for instance, master data administration or business partner administration. The combination of all these services makes up a complete, powerful and state-of-the-art system.
Technical and functional highlights of Pacific
A multi GDS engine provides a flexible connection to external flight, rental car and hotel systems. An Internet Booking Engine (IBE) is adaptable and all prevalent sales channels and offline distribution channels can be connected. Pacific is completely based on Java components. It is also fully web based and Service Oriented Architecture (SOA). Open source frameworks guarantee absolute independence.
Emerald – the CRM for tourism
Emerald is a modern CRM System (Customer Relationship Management) which was particularly developed for tourism. It supports the entire process of the tourism value chain, starting with the first travel advice up to the post-processing after the end of a journey. The latest version uses state-of-the-art technologies and provides a high degree of flexibility. Emerald is constructed modularly and contains components like campaign management, business partner administration, complaint management, catalogue and user administration.
ISO Dynamic Travel Components (DTC) – a Service Oriented Architecture (SOA)
ISO Travel Solutions provides a “software construction kit” with numerous services according to ISO’s development strategy of Dynamic Travel Components (DTC). The advantage of this Service Oriented Architecture (SOA) is that the components are both separately and as an integrated complete solution available for tourism companies.
Emerald is, like Pacific, based on the ISO Dynamic Travel Components (DTC) strategy. Both of these systems can simply be extended by other components. Various interfaces, like online/offline XML data-import, EJB interfaces or WebServices, allow a smooth data exchange between the systems.
The DTC strategy furthermore allows a SaaS (Software as a Service) mode for Pacific and Emerald. ISO, being the general service provider, takes the entire responsibility for the IT infrastructure of its customers. With this alternative, the Nuremberg tourism IT service provider mainly addresses small and medium-size tourism companies because costs are exactly calculated based on system usage. Thus, the tour operator’s entire manpower can focus on sales and processing, no resources have to be assigned to the IT administration.
Mobility in the tourism IT with iTinerary and iPad
ISO’s systems are able to provide information about booked services on the travellers’ mobile phone, including iPhones. The traveller only needs ISO’s application “iTinerary” on their iPhone. The application connects to the reservation system and downloads all details of the booked journey and its procedure. Thus, the travellers are always informed about all details of their booked services via their smart phone. For instance, they can open Google Map directly from their booked hotel services. This map shows the location of their hotel to make them find their way back there. Furthermore, all details of their transfers are displayed to the travellers so that they can be reminded of their pick up time by their iPhone on time.
iTinerary, as well as iEmerald, are also ready for the iPad. iEmerald allows mobile access to Emerald, ISO’s CRM system for tourism.
ISO Travel Solutions and zts – zartmann travel solutions – a strong community
Through this partnership, the strengths of both companies complement one another in an optimal way. Thanks to the successful union last year, ISO and zts can meet the tourism companies’ requirements of the market from a single source. Together, they are going to present tour operator systems with integration of external content and comprehensive internet solutions at the ITB in hall 6.1, stand 113 again. Part of the joint portfolio are interfaces to flight booking systems, such as Amadeus, Sabre and Worldspan, and accommodation systems, like Pegasus, Micros Fidelio and GTA, to the RIT-railway system and many additional providers. Complex solutions for hotel sales are also part of the scope of services. Here, it can be seen that the range of products and solutions for the travel technology market is enormously enriched by this partnership. ISO Travel Solutions specializes in modern component based tour operator systems, outgoing and incoming, flight booking systems, CRM, hotel management systems and SAP solutions. In this cooperation, zartmann travel solutions positions itself as a specialist for e-commerce, descriptive and bookable content, interfaces, fulfillment and service centre services and ASP solutions in its own data processing centre.
Visit us at the ITB from 9th – 13th of March 2011
ISO Travel Solutions – in hall 6.1, stand 113
ISO Travel Solutions GmbH
The ISO Travel Solutions GmbH, a company of the ISO Group, specializes in the development, sales and support of tourism software solutions in international markets. The solutions are used by many considerable companies in Germany and abroad, for instance, by TUI, Thomas Cook, the Emirates Group in Dubai, Etihad Holidays in Abu Dhabi or Air Canada Vacations in Montreal.
ISO Travel Solutions has gained experiences from many successfully conducted projects with many considerable companies from the tourism industry. The entire ISO Group consists of 340 members of staff at six locations in Germany and at sister companies in Austria, Poland, Canada and Dubai. All processes are certified according to the guidelines of the quality management system corresponding to ISO 9001.