US Tour Operator - Ritz Tours has successfully implemented ISO’s flagship module OCEAN
Ritz Tours has successfully rolled out ISO’s tour operator solution suite OCEAN with a Sabre Retrieve functionality and a TRAMS Back Office interface.
The company processes reservations in its seven offices located in Los Angeles, San Francisco, New York, London, Hong Kong, Shanghai and Beijing and is a member of the USTOA.
Martin Chan, President of Ritz Tours says: “We are very excited to start using Ocean as we know it is a very powerful and effective tool which will help us to support our growth in the years to come. The implementation team was very supportive throughout the entire process. We would like to extent a special thank to Mr. Holger Braunwarth and Mr. Holger Voss for their wonderful and rent less work”.
Holger Voss, Director of Business Development and head of ISO North America is thanking Ritz Tours and his team for the project effort to make this implementation a success: “Ritz Tours is a proactive market leader in tours to Asia and has a strong commitment to their clients to deliver the best, so is ISO aiming to achieve the best possible results for Ritz Tours now during this important step to implement Ritz’ reservation system and in the future. ISO is committed to supporting Ritz tours during the Emerald (CRM system) and Web implementation scheduled for the beginning of 2009.”
ISO Software Systeme GmbH
The ISO group is one of the leading software companies in the European tourism sector. The company is now for almost 30 years successfully on the market. Today, close to 300 employees work in international projects at several locations in Germany, Austria, Poland, Canada and Dubai.
The tour operator solutions from ISO are used within the World of TUI and by other tour operators world wide such as Emirates Holidays in Dubai, Etihad Holidays in Abu Dhabi or Air Canada Vacations in Montreal and Toronto.
A special incoming solution, named TOMAS, is used by numerous destination agencies of Thomas Cook.
The systems base on proven development technologies with very mature data base mechanisms. ISO offers additional modules for special needs such as cruises, holiday homes, group bookings, FITs, Tour & Transfer handling etc.. With many customizing possibilities the system can adapt to any individual needs.