Etihad Holidays implements OCEAN from ISO
The Abu Dhabi-based airline’s growing holidays division has implemented “OCEAN” – the tour operator IT solution suite from ISO Travel Solutions to simplify and automate its selling processes.
OCEAN is directly connected to the airline inventory which is held in Amadeus, allowing the user to package flights dynamically with other services. Furthermore OCEAN will be fully integrated with other existing systems, such as the Etihad group’s financial accounting system.
In future stages of the project, other relevant sales channels such as travel trade and web will be equipped with the solution. Also, additional internal connections will be established, i.e. to the award winning Frequent Flyer Programme “Etihad Guest”, to the Etihad CRM system and to an online credit card system. Etihad Holidays also plans to utilise the inbound version “Canary” of the ISO solution for the stop over programme of Etihad’s customers in Abu Dhabi.
Justin Warby, Project Manager from Etihad: “The successful implementation of ISO Travel Solutions “Ocean” is a major step forward for Etihad Holidays. We can now book our customers holiday package in a seamless and live environment. The solution enables complete automation of our ground and air inventory and also back office functions. This initial implementation of Ocean is the first part of a wider strategy, ensuring our customers and trade partners can make holiday bookings with us easier and quicker. Etihad Holidays looks forward to future stages of our project with ISO and to enhance our customer and trade offering further.”
For ISO this project is another important step to strengthen its position in the Middle East. The company has customers in the region for many years, such as Emirates Holidays and Dnata. Markus Kretschmer, Sales Director from ISO: „We are really happy and proud to now also have Etihad as our customer. The implementation project went very smooth and we are looking forward to taking the next steps with Etihad. They together with our long-time customer Emirates are the two leading airlines in the Middle East, making us the leading technology solution provider for tour operators in the market. As part of our commitment to Etihad and as part of our business strategy we are in the process of setting up a regional support & sales office in the United Arabian Emirates.“
ISO Software Systeme GmbH
The ISO group is one of the leading software companies in the European tourism sector. The company is now for almost 30 years successfully on the market. Today, close to 300 employees work in international projects at several locations in Germany, Austria, Poland, Canada and Dubai.
The tour operator solutions from ISO are used within the World of TUI and by other tour operators world wide such as Emirates Holidays in Dubai, Etihad Holidays in Abu Dhabi or Air Canada Vacations in Montreal and Toronto.
A special incoming solution, named TOMAS, is used by numerous destination agencies of Thomas Cook.
The systems base on proven development technologies with very mature data base mechanisms. ISO offers additional modules for special needs such as cruises, holiday homes, group bookings, FITs, Tour & Transfer handling etc. With many customizing possibilities the system can adapt to any individual needs.
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