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Bank of Cyprus Selects IR Prognosis to Ensure Powerful ATM Performance
IR to provide proactive monitoring and insights into bank’s ATM infrastructure
Bank of Cyprus has been using Prognosis for Payments since 2007 to provide visibility and proactive insights across the bank's efficient and responsive multiprocessing infrastructure. The new, extended license will provide further award-winning monitoring support with the inclusion of the bank's ATM infrastructure.
"Today's 24/7 banking world makes the process of monitoring ATM performance challenging because not only is the network intricate, there is the added pressure of ensuring that there is no down time," said Demetris Demetriades, Manager of Alternative Delivery Channels of Bank of Cyprus. "Poor service in addition to possible fraud can lead to lost customers. With Prognosis for Payments, we can make sure that potential issues within our infrastructure and ATM network are resolved in real-time, ensuring a high-level of performance for our customers."
Prognosis for Payments will provide Bank of Cyprus with a complete and always-on monitoring solution. The real-time system will alert the bank of faults that occur in their ATM network and infrastructure that affects over a quarter of a million cardholders around the globe. This includes cash conditions, communication issues and more, all notified to Bank of Cyprus in real-time to prevent any issue the network may have.
"Banks and other financial institutions require fast, accurate and actionable insights into their system on a day-to-day basis to mitigate fraud, downtime and performance issues," said Stewart Wright, IR General Manager, UKI and Payments Europe. "Because of its past experience with Prognosis for Payments, Bank of Cyprus knows it will have real-time insight into the performance and throughput of its ATM environments, thereby reducing fraud and operational risk, and minimizing expensive system and service outages. We are excited that they've chosen to continue their relationship with us and we look forward to working together to maintain their world-class payments and ATM infrastructure."
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