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InfoCom shows how opportunities outweigh the challenges ahead for Thai mobile operators.
Thai mobile market to evolve to match demand for more services — Drop of revenue-sharing clause frees crucial additional resources — Price regulation expected to still impact ARPU levels — State-owned operators CAT and TOT slowly profiling as mobile
The new auction setup is also a more favourable market scheme for mobile operators than in the past. The framework, in fact, does not foresee a revenue-sharing agreement that requires to remit about 30% of service revenues to the state-owned enterprises. This frees more invest-ments to network upgrades and service improvements and will positively impact the KPIs of the mobile providers in the long-run.
While this scenario promises opportunities and is potentially a rosier outlook, mobile operators are expected to face stiff regulations to keep mobile service prices accessible to the masses, in line with the government’s initiatives to increase mobile device usage (e.g. the one tablet per child program). In the past, the regulator NBTC has already ordered operators to reduce tariffs as well as interconnection charges. Thus, considering the increasing level of competition, Thai ARPU levels will be probably negatively impacted.
To mitigate the ARPU erosion, harnessing their newly acquired mobile capacities, mobile op-erators will have to diversify their service portfolio, with offers of HD voice or video, M2M ser-vices, Internet surfing. Additionally, improving customer care and post-sales service will sup-port subscriber acquisition and retention strategies. Operators currently can circumvent the impact of 3G price regulation by launching 4G mobile services based on the 2100 MHz spec-trum, as the carrier True in selected areas in Bangkok, since April 2013. So far, price regulation has addressed 3G services only, although the possibility of extending it to 4G hinges upon the success of the mobile spectrum auction in late-2014.
In this changing mobile landscape, state-owned operators CAT and TOT are expected to in-creasingly profile as wholesale mobile providers and focus more on developing their fixed line networks. TOT, for instance, froze its 3G expansion to focus on ramping-up its Wi-Fi deploy-ments, alongside its plan to deploy FTTH. Meanwhile, CAT is positioning as a host network pro-vider, accommodating services for five MVNOs.
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