Additional findings include:
- Support and training services remained the most profitable service line for the entire analysis period.
- The second and third most profitable service lines were business consulting and IT project-based services, respectively.
- IT outsourcing was the least profitable service line in 2012 and 2013.
- Asia/Pacific was the most profitable region for services, followed by the Americas and EMEA.
The study, An Update to Profitability in the Worldwide Services Market (IDC #251588), analyzes profitability trends in the services market as a whole and then provides quantitative metrics and commentary for profitability by type of service, geography and vertical.