New IDC PlanScape outlines framework for mature business-oriented service management strategy
- ClicktoTweet: 65% of Global #CompetitiveStrategies Will Require #3rdPlatform #ITaaS by 2016 @IDC - #IDCPlanScape outlines framework
Additional key findings from this PlanScape include the following:
- Without question, maturing the IT business dimension requires the active participation of top IT management. Equally imperative is to ensure all stakeholders and beneficiaries of IT within the enterprise are kept abreast of the business dimension maturity process and actively solicited for feedback whenever possible.
- Service innovation demands a multifaceted approach that seeks to ensure that all five maturity dimensions are simultaneously addressed, continually focusing on the least mature process or the bottleneck that is holding up all other maturity dimensions.
- Rather than tackle IT business-facing objectives through massive project implementations, IDC recommends companies take a "theory of constraints" approach, frequently used within IT as a Service to quickly identify, analyze, and resolve a prioritized impediment (constraint) to IT-business alignment, thereby empowering subsequent energy and action for a second and third IT-business alignment constraint.
- IT organizations that achieve long-term success will be characterized by a service-centric culture that tracks effectiveness through an "outside in" or customer-focused perspective, rigorous IT competitive analysis, and business-oriented service metrics.
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About IDC PlanScape
IDC PlanScape reports help to assure business value is recognized from technology by developing a technology initiative that is aligned with business goals, scoped to succeed, and properly resourced. By helping technology leaders make the case for a technology initiative, recognize unique resource requirements, and identify risk factors, IDC PlanScapes mitigate the greatest risks associated with technology initiatives.
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