The study assesses 12 software vendors in the ITM market in Europe. Vendor inclusion in the study required a European customer base of at least 250,000 users in addition to an application suite covering at least four ITM areas. The assessment discusses both quantitative and qualitative characteristics that determine success in this important market. The ITM market has evolved from a niche market driven by highly innovative pure-play vendors into a more mature market environment in which all vendors embrace SaaS delivery and service out of European datacenters, and offer subscription pricing. However, new points of differentiation, such as consumer-like mobile user experiences, employee analytics, and social/collaborative capabilities, are emerging.
"A diverse mix of vendors compete in the Western European market for integrated talent management solutions. Some are locals, others are U.S.-based. Some are smaller specialists, others are large software vendors. Some have assembled acquired codebases with deep functionality, while others have built out modules organically with less functional depth. Ultimately, each vendor has a unique set of strengths and weaknesses," said Bo Lykkegaard, research director, European Enterprise Applications, IDC. "It is very important for buyers to identify their particular requirements and match these with vendor capabilities. The most appropriate vendor is likely to vary significantly depending on the requirements."
The IDC MarketScape study uses a rigorous scoring methodology that produces a definitive assessment of each vendor's current market capabilities and strategies for competing in the future.
Other key findings include:
- Talent management buyers should consider full talent management coverage when selecting a new solution, even if starting in one particular area. IDC has identified many data and process handovers between the various talent management areas, and European HR decision makers have a strong focus on end-to-end HR processes.
- Talent management buyers should, if possible, aim for adopted best practices and standard functionality, and configure rather than customize the solution. One of the key messages from our discussions with HR executives is the importance of an up-to-date platform with limited or no custom code to maintain.
- It is vital for talent management buyers in Europe to request relevant European references. Many vendors pitch state-of-the-art talent management platforms, but some have very limited adoption in Europe. Organizations buying solutions with very few customer references should seek clear guarantees about vendor support and price discounts.
About IDC MarketScapes
The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScapes provide a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to enable companies to independently compare the strengths and weaknesses of current and prospective vendors.