Manufacturers spend over 23 billion dollars of product revenue on warranty claims in the US alone, and are relentlessly seeking ways to decrease these costs. A new IDC MarketScape report from IDC Manufacturing Insightsexamines the capabilities and strategies of key vendors of warranty analytics software. This comprehensive study, IDC MarketScape: Worldwide Warranty Analytics 2012 Vendor Assessment (Document # MI233833), provides IT buyers and software vendors with a structured review of key market participants: Camstar Systems, Infernotions Technologies, Pegasystems, PTC (4CS), SAP, SAS, Teradata, We Predict, Ltd., and Ubiquiti.
Warranty analytic applications provide a pivotal piece of business intelligence because they bring amplified visibility into product quality and warranty performance. "We see an increase in investments in warranty analytics in almost all industrial sectors" says Sheila, Brennan, IDC Manufacturing Insights Program Manager. "But we also see a great deal of confusion about the different approaches and the ability of software vendors to meet the increasingly complex needs of industry. The purpose of this report is to provide an objective assessment of these vendors to aid buyers in identifying the right software vendor."
IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.
About IDC MarketScapes
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
Warranty analytic applications provide a pivotal piece of business intelligence because they bring amplified visibility into product quality and warranty performance. "We see an increase in investments in warranty analytics in almost all industrial sectors" says Sheila, Brennan, IDC Manufacturing Insights Program Manager. "But we also see a great deal of confusion about the different approaches and the ability of software vendors to meet the increasingly complex needs of industry. The purpose of this report is to provide an objective assessment of these vendors to aid buyers in identifying the right software vendor."
IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.
About IDC MarketScapes
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
