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IBB - Institut für Berufliche Bildung AG Bebelstraße 40 21614 Buxtehude, Germany http://www.ibb.com/
Contact Ms Beate Breslein +49 3901 85836
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Neue Kurse: Callcenter Agent

(PresseBox) (Buxtehude, )
Am 15. November startet ein neuer Kurs zur Qualifizierung zum Callcenter Agent 'Inbound'. Diese Weiterbildung vermittelt Grundlagenkenntnisse und Dienstleistungsaspekte im Kundendienst. Es werden folgende Themen behandelt: Telefonische Beratung, Organisation und Planung, strategische Gesprächsführung sowie das After-Sales-Management. Damit werden sogenannte Standard-Softskills für das kaufmännische Umfeld erworben.
Die Qualifizierung umfasst 160 Stunden. Alle Qualifizierungen können durch Bildungsgutscheine der Agentur für Arbeit oder durch die Bildungsprämie gefördert werden.
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.