France’s Leading Leisure Travel Group Announces Successful Implementation of CONTOUR as Front Office Booking System for More Than 200 Travel Agencies
Nouvelles Frontières, part of Europe’s leading tourism group TUI AG, offers an expansive array of flights, hotels, package tours, flexi-packages and independent holidays to travel agencies and consumers throughout France. TUI France is a premium package travel brand that offers flexible vacation packages to major leisure destinations worldwide.
CONTOUR provides Nouvelles Frontières travel agencies with powerful new booking capabilities for the tour operator’s premium package travel brand, TUI France. Travel agents can query TUI France’s real-time prices and availability, compare products and pricing for alternative dates, and search for products across a wide range of parameters, including destination, travel dates, class of service, price, activities, themes and interests, and more. CONTOUR also provides travel agents with improved up-sell and cross-sell opportunities, and enables them to adjust components on a package, make changes to bookings and provide enhanced post-booking customer support.
“In an increasingly competitive and changing travel marketplace, sellers of travel need not only the best products but the best technology to support their service to the client,” said Jean-Marc Siano, CEO of Nouvelles Frontières. “The deployment of CONTOUR across our network of travel agencies throughout France is an important element of our distribution strategy. We want to ensure our travel agencies have the best tools to support their clients before, during and after they book their vacation. CONTOUR’s rich functional capabilities provide our agents with huge leap forward in the service they can offer their customers.”
“Nouvelles Frontières is committed to innovation and dedicated to the success of its travel agencies,” said Ilya Pavolotsky, COO of Fourth Dimension Software. “The successful roll-out of CONTOUR across more than 200 agencies throughout France speaks to the hard work and commitment of the team at Nouvelles Frontières, the close teamwork with FDS, and the scalability of CONTOUR and the Integrity NonStop server platform from HP. We are extremely pleased to be a part of Nouvelles Frontières’ continued success as they expand their distribution and provide better products and services to their travel agencies.”
“Nouvelles Frontières has demonstrated their commitment to the success of their travel agencies by providing them e-services as an easy way of doing business with their clients,” said Neil Pringle, Director, NonStop Enterprise Division, HP EMEA. “We are extremely pleased to be able to contribute to the success of Nouvelles Frontières by providing the HP Integrity NonStop Server platform which offers the highest service levels and reliability to customers.”
Nouvelles Frontières has spent more than two months training nearly 1,000 travel agents in six major cities throughout France. The company will continue to add products and services available for booking by travel agencies through the CONTOUR platform. Nouvelles Frontières’ installation of CONTOUR runs on the HP Integrity NonStop NS14000 Server.
About Nouvelles Frontières
Nouvelles Frontières was founded in 1967 and is today the number one tour operator in France. It carried 1.6 million clients in 2006 with a turnover of 1.16 billion Euros. The Nouvelles Frontières Group is part of the first worldwide travel industry TUI Group. Nouvelles Frontières counts 3400 employees, the two tour operator brands Nouvelles Frontières and TUI France, 340 retail travel agencies (220 Nouvelles Frontières agencies and 120 Havas Voyages agencies), the eight-aircraft airline Corsair, the 30 Paladien hotel-clubs and 6 Koudou Clubs, and five websites: www.nouvelles-frontieres.fr, www.corsairfly.com, www.havas-voyages.fr, www.tui.fr, and www.nf-en-ski.fr. Eleven Nouvelles Frontières holiday brochures are distributed throughout the Nouvelles Frontières retail network, and two TUI brochures throughout the Nouvelles Frontières retail network and 2,600 partner agencies of TUI France. Additional information on products and services is available at www.nouvelles-frontieres.fr.
About Fourth Dimension Software
Fourth Dimension Software (FDS) is a software development and services company for the travel industry. FDS delivers CONTOUR®, the leading travel management and distribution solution for tour operators and wholesalers, travel suppliers and retailers. CONTOUR enables travel enterprises to take advantage of sophisticated reservations and inventory management of complex travel products, dynamic packaging, call center and online travel distribution, and comprehensive business automation. FDS is privately held and based in Redwood Shores, Calif. Additional information is available at www.4ds.com.
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