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Gartner Reveals the Next Chapter in Modern Business Management: The Social Organisation

Findings from Newly Released "The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees" Being Presented at Gartner Symposium/ITxpo 2011, 7-10 November, in Barcelona

(PresseBox) (Barcelona, Spain, ) Being a social organisation goes far beyond experimenting with social media technology tools such as Facebook and Twitter, according to Gartner, Inc. A social organisation addresses significant business challenges and opportunities using social media platforms to enable mass collaboration — what Gartner predicts will be the next evolutionary pillar defining how work gets done around the world.

Analysts at Gartner Symposium/ITxpo 2011, being held through today, will explain how mass collaboration extends beyond social media to enable employees, customers, suppliers and all other stakeholders to participate directly in the creation of value. However, few executives and managers know how to turn opportunities for greater collaboration into meaningful business results.

In the recently published book, "The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees" (by Harvard Business Press, October 2011), co-authors Anthony J. Bradley, group vice president at Gartner, and Mark P. McDonald, group vice president and head of research at Gartner Executive Programs, reveal how executives from CEOs to managers can make mass collaboration a source of enduring competitive advantage in their business.

"Deployed effectively, social media unleashes the collaborative power of employees at all levels and locations in your organisation, customers and prospects, and partners anywhere in your company's value chain — while minimising the constraints imposed by the specialisation and compartmentalisation that inevitably creep into businesses as they grow," Mr Bradley said.

"Organisations can achieve unprecedented business results by using social media to effectively tap into the power of mass collaboration," said Mr McDonald. "New mass collaboration capabilities are irreversibly redefining what it means to be a highly productive organisation."

In the book, Mr Bradley and Mr McDonald share insights from their study of more than 400 organisations around the world — including Xilinx, NASA and CEMEX — that have used social technologies towards these ends. Mr Bradley and Mr McDonald identify a set of core disciplines that managers need to master to translate mass collaboration into results:

- Vision: defining a compelling vision of progress toward a highly collaborative organisation
- Strategy: taking community collaboration from risky and random success to measurable business value
- Purpose: rallying people around a clear purpose, not just providing them with technology
- Launch: creating a collaborative environment and convincing customers and employees to embrace it
- Guide: participating in and influencing communities as they pursue their purpose, without stifling collaboration
- Adapt: responding creatively to change by modifying the organisational context to better support community collaboration

"The Social Organization" highlights the benefits and challenges of using social technology to tap the power of collective effort. Packed with practical advice and compelling examples, this new book reveals how leaders can make collaboration a management imperative to help guide and nurture employee communities and in turn, create social organisations.

Additional comments from Mr Bradley and Mr McDonald from Gartner Symposium/ITxpo 2011 are available on the Gartner YouTube channel at and

Copies of the book "The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees" are available at Gartner Symposium/ITxpo 2011 at the Gartner Bookstore. For more information, please visit The site includes book excerpts, video commentary and analyst blogs. Copies of the book can be ordered from this site.

About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organisation, and provides access to the latest solutions from key technology providers. The event also features an ITxpo show floor, which offers exclusive access to some of the world's leading technology and service providers. With 95 IT exhibitors demonstrating their solutions at the event, the ITxpo show floor provides a unique opportunity for attendees to assess the vendor landscape and engage face to face with exhibitors while away from the distractions of the office. Additional information on Gartner Symposium/ITxpo 2011 in Barcelona, 7-10 November, is available at

More exclusive content and multimedia coverage, including Twitter feeds and comments from the Gartner Blog Network, will be available at Gartner's SymLive at

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Gartner UK Ltd

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner to 60,000 clients in 11,500 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,500 associates, including 1,250 research analysts and consultants, and clients in 85 countries. For more information, visit