Contact
QR code for the current URL

Story Box-ID: 33840

Fast Lane Institute for Knowledge Transfer GmbH Gasstraße 4 22761 Hamburg, Germany http://www.flane.de
Contact Olaf Heckmann +49 2661 912600
Company logo of Fast Lane Institute for Knowledge Transfer GmbH
Fast Lane Institute for Knowledge Transfer GmbH

Fast Lane bereitet auf die neue Spezialisierung zum Cisco IPCC Express Specialist vor

Training für den Einsatz der Cisco IP Contact Center (IPCC) Express Edition

(PresseBox) (Hamburg/Berlin, )
Der IT-Schulungsanbieter Fast Lane bietet das zur Vorbereitung auf die neue Cisco IP Contact Center (IPCC) Express- Spezialisierung empfohlene Training IPCC Express & IP-IVR-Deployment an. Cisco hat die neue Spezialisierung aufgrund der steigenden Nachfrage nach Netzwerkspezialisten, die die Cisco IPCC Express Edition erfolgreich planen, installieren und managen können, entwickelt. Zielgruppe für das IP Contact Center-Training sind System-Ingenieure, Cisco AVVID (Architecture for Voice, Video, and Integrated Data)-Partner und Kunden, die die Cisco IPCC Express-Lösung einsetzen. In dem Kurs werden praktische Erfahrungen und Kenntnisse über den Einsatz einer Contact-Center-Lösung vermittelt. Behandelt werden u.a. die Planung, Installation, Konfiguration, das Troubleshooting und die Entwicklung entsprechender Applikationen. Darüber hinaus wird auch auf den Einsatz von IP-IVR (Interactive Voice Response) Services und IP-ICD (Integrated Contact Distribution) eingegangen.

Übersicht der Kursinhalte:

- CRS Überblick
- CRS Installation & Konfiguration
- CRS Application Editor
- Caller Input
- Database Access
- Logical Operations
- Caller Transfer
- Java-Objekte
- Erweiterte Workflows
- Automatische Spracherkennung
- Text-to-Speech
- E-Mail-Kontakte
- ICD Überblick & Konfiguration
- Session Management
- Reports
- VXML & Voice Browser
- Mastery Quiz

Termine:

Hamburg 30.05.-03.06.05
Berlin 12.09.-16.09.05
Hamburg 07.11.-11.11.05
The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.
Important note:

Systematic data storage as well as the use of even parts of this database are only permitted with the written consent of unn | UNITED NEWS NETWORK GmbH.

unn | UNITED NEWS NETWORK GmbH 2002–2024, All rights reserved

The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.