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Sunshine and satisfaction Down Under - New Study surveys Australian Photovoltaic Installers
Australian installers report an on average higher overall satisfaction with PV module brands they carry in their portfolios than their colleagues in Germany, Italy, the UK and the Netherlands. Especially module quality and reliability receive favorable evaluations. Among the Australian installers the module brand SunPower has the most satisfied customers.
These findings are particularly noteworthy as Australian installers are also the most discerning. They assign higher importance values to a variety of brand selection criteria in comparison to the European installers. Among them the most important are quality, reliable delivery information and guarantee conditions. This highlights the ability of renowned PV module manufacturers to satisfy even the most demanding customers.
These results arise from the new “Australian PV Installer Monitor” – this year’s special edition of the “European PV InstallerMonitor” which has been conducted by EuPD research for the eighth year in succession. Apart from topics such as market penetration, the study features issues such as procurement and brand management, satisfaction and recommendation as well as energy storage.
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