Press release BoxID: 37322 (Enigma UK)
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  • Ralf Pettenkofer
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Aerostructures Division of Fortune 500, Global Aerospace and Defense Giant Brings Catalog Production In-House to Cut Substantial Recurring Costs; Improve Customer Service

(PresseBox) (Burlington, ) BURLINGTON, Mass., June 28, 2004 Enigma Inc., the leader in aftermarket service and support technology, today announced that Goodrich Corporation´s (NYSE: GR) Aerostructures division has implemented Enigma 3C® to build new, state-of-the-art illustrated parts catalogs. This deployment dramatically lowers total catalog production costs, ensuring more timely distribution of updated information and simplifying procurement processes for Goodrich´s global aerospace and defense customers around the world. Using Enigma´s solution, Goodrich´s Aerostructures division, one of the world´s leading independent full-service suppliers of structural components for commercial, regional and military aircraft has, for the first time, brought the production of its extensive parts catalogs in-house. As a result, Goodrich will reduce the recurring costs, time delays and complexity inherent in outsourcing such mission-critical projects. The decision to implement Enigma is part of the ongoing effort at Goodrich to retain control of essential intellectual property while eliminating wasteful practices.

Enigma 3C reduces Goodrich´s delivery of up-to-date parts information by six months, significantly decreasing misorders and improving overall procurement and logistics processes. Enigma pulls parts information directly from Goodrich´s internal content repositories, quickly creating rich, intuitive illustrated parts catalogs. This has proven far more efficient than compiling and sending raw data to an outside catalog producer and waiting months to get the completed catalogs back for distribution to customers. As a result, Goodrich´s customers now have up-to-date information to use in the field for fast and accurate ordering of replacement components and systems. These catalogs are an integral source of information for thousands of technicians at 650 customer facilities/locations around the globe.

"Our customers make up the biggest names in aviation and are located around the world", said Dave Lewis, Manager of Technical Publications for Aftermarket Technical Services at Goodrich. "With Enigma´s solution, we have complete control over our catalog production process, so we can issue updates on our schedule and without the substantial, recurring costs that come with an outsourced provider. With one publication cycle, we recouped the cost of the Enigma system and are now providing better customer service while continuously reducing expenses."
Goodrich is using Enigma´s 3C Platform to support 50 different aircraft programs - such as nacelles, pylons and thrust reversers - with easy-to-use illustrated catalogs that enable customers to accurately identify and easily procure parts. In the first phase of the solution Enigma is pulling XML data from Goodrich´s Teamcenter® product data management system (PDM), automating an otherwise cumbersome process that includes complex manual re-authoring procedures. After all information is combined, Enigma´s 3C technology dynamically generates a complete ATA compliant illustrated parts catalog in uniform formatting, including graphics, tabular data and catalog front matter, allowing mechanics, technicians and procurement staff to quickly find the information they need.

"By adopting Enigma´s 3C technology, Goodrich is taking control of one of its most valuable assets, its technical content", said Jonathan Yaron, CEO of Enigma. "Our technology offers component manufacturers, and others with extensive and complex product lines, the first real off-the-shelf platform to manage content processes on their own. For Goodrich, such a deployment is critical because, in addition to generating immediate cost savings, it helps them achieve their goal of a fully automated and integrated aftermarket process."

Enigma UK

Enigma Inc. ist das einzige Softwareunternehmen, das für den gesamten Aftersales-Bereich eine integrierte Plattform anbietet, die zu mehr Effizienz bei Installation, Betrieb und Wartung komplexer Anlagen und Produkte führt. Enigma erzeugt eine dynamische Enzyklopädie aus Service-, Teile- und Diagnoseinformationen, integriert Erfahrungen aus der Praxis und stellt die Verbindung zu allen wichtigen betriebswirtschaftlichen und organisatorischen Systemen her. Das Ergebnis ist ein perfekter Workflow über den gesamten Service- und Support-Bereich hinweg. Enigma steht für bessere Teilelogistik, höhere Arbeitseffizienz und schnellere Verfügbarkeit der Ausrüstung - für Kunden ein Wettbewerbsvorteil, für Service- und Support- Organisationen der entscheidende Schritt zum Profit-Center.

Unsere Referenzkunden: Bobcat, Bombardier Aerospace, CAT Logistics/MG Rover, DaimlerChrysler, Ford Motor Company, Goodrich Aerostructures, Ingersoll-Rand, Japan Airlines, John Deere, KLM Royal Dutch Airlines, Mazda, Nortel Networks, PSA, Rolls-Royce, SBC Pacific Bell, United Airlines, United States Army, United States Army National Guard und Volvo Cars.

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