Empolis Information Management GmbH, provider of smart information management software, is among the finalists for the European IT & Software Excellence Awards 2014. This was announced by IT Europa, a leading provider of strategic information, news and analysis in the European IT sector. Empolis was nominated for its Empolis Service Resolution Management (SRM) solution in the Software as a Service (SaaS) category. The winner will be selected on March 26 in London.
Empolis Service Resolution Management provides the right person with quick and uncomplicated access to the right information at the right time. The solution can determine the correct answers to the most complex issues and makes it possible to communicate these effectively and consistently. Service agents are guided to the answer or solution through a number of questions and suggestions so that even non-experts can quickly find the right answers or identify solutions.
The SRM solution constitutes the core element of the highly scalable "fintelligent" cloud solution from arvato Customer Services. Use of fintelligent leads to considerable improvement of service quality and speed in sales and consulting processes. Using adaptive decision trees, the new solution provides structured knowledge and consulting expertise to staff in the service center. Unstructured data, such as texts located in a variety of IT systems and company applications, forms the basis for this knowledge.
fintelligent search is capable of transforming this unstructured data into "smart information" using semantic tags, and of conducting analyses on the basis of emerging structures. This content-based indexing of large quantities of data is reliable and highly capable, even when processing billions of documents. This means that employees in the service center always have access to precisely the information they need to perform their tasks in a given situation, and are able to give the customer perfect advice.
The CallCenterWorld 2014 in Berlin on February 18 - 20, 2014 offers an excellent chance to obtain comprehensive insight to fintelligent. arvato Customer Services and Empolis will be presenting the solution at their partner booth F10/G9 in Hall 4.
Empolis Service Resolution Management provides the right person with quick and uncomplicated access to the right information at the right time. The solution can determine the correct answers to the most complex issues and makes it possible to communicate these effectively and consistently. Service agents are guided to the answer or solution through a number of questions and suggestions so that even non-experts can quickly find the right answers or identify solutions.
The SRM solution constitutes the core element of the highly scalable "fintelligent" cloud solution from arvato Customer Services. Use of fintelligent leads to considerable improvement of service quality and speed in sales and consulting processes. Using adaptive decision trees, the new solution provides structured knowledge and consulting expertise to staff in the service center. Unstructured data, such as texts located in a variety of IT systems and company applications, forms the basis for this knowledge.
fintelligent search is capable of transforming this unstructured data into "smart information" using semantic tags, and of conducting analyses on the basis of emerging structures. This content-based indexing of large quantities of data is reliable and highly capable, even when processing billions of documents. This means that employees in the service center always have access to precisely the information they need to perform their tasks in a given situation, and are able to give the customer perfect advice.
The CallCenterWorld 2014 in Berlin on February 18 - 20, 2014 offers an excellent chance to obtain comprehensive insight to fintelligent. arvato Customer Services and Empolis will be presenting the solution at their partner booth F10/G9 in Hall 4.
