Empolis nominated for the European IT & Software Excellence Awards in the SaaS category
Empolis Service Resolution Management provides the right person with quick and uncomplicated access to the right information at the right time. The solution can determine the correct answers to the most complex issues and makes it possible to communicate these effectively and consistently. Service agents are guided to the answer or solution through a number of questions and suggestions so that even non-experts can quickly find the right answers or identify solutions.
The SRM solution constitutes the core element of the highly scalable "fintelligent" cloud solution from arvato Customer Services. Use of fintelligent leads to considerable improvement of service quality and speed in sales and consulting processes. Using adaptive decision trees, the new solution provides structured knowledge and consulting expertise to staff in the service center. Unstructured data, such as texts located in a variety of IT systems and company applications, forms the basis for this knowledge.
fintelligent search is capable of transforming this unstructured data into "smart information" using semantic tags, and of conducting analyses on the basis of emerging structures. This content-based indexing of large quantities of data is reliable and highly capable, even when processing billions of documents. This means that employees in the service center always have access to precisely the information they need to perform their tasks in a given situation, and are able to give the customer perfect advice.
The CallCenterWorld 2014 in Berlin on February 18 - 20, 2014 offers an excellent chance to obtain comprehensive insight to fintelligent. arvato Customer Services and Empolis will be presenting the solution at their partner booth F10/G9 in Hall 4.
Empolis Information Management
Empolis Smart Information Management® Software allows for comprehensive creation, management, analysis, intelligent processing and provision of all information relevant to a company's business processes. Empolis is the first German software company to be named on both prestigious lists, EContent's "100 Top Companies in the Digital Content Industry" and "KMWorld's 100 Companies That Matter in Knowledge Management," at the same time. This clearly reinforces Empolis' approach of uniquely combining knowledge and content management according to the Empolis motto "the right information, at the right time, to the right person, on the desired device." Empolis was also named "Big Data Leader 2013" by the Experton Group.
Many notable national and international companies and public sector institutions rely on Empolis solutions, based on more than 25 years of industry and process experience. Currently, around 500 Empolis installations exist around the world, and nearly 620,000 professional users rely on Empolis solutions on a daily basis to serve approximately 34 million end customers.
Empolis acts as a driving force in the development of innovative products and industry standards, participating in national and international research and development projects. Empolis is also an associate of the DFKI (German Research Center for Artificial Intelligence) and a member of the Fraunhofer IAIS (Institute for Intelligent Analysis and Information Systems) advisory board.
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