University of Otago select assyst by Axios Systems for enhanced Service Delivery
The University, founded in 1869, is New Zealand's oldest university. The University has approximately 21,000 students and offers a variety of education courses.
The Information Technology Services (ITS) team is responsible for the provision, maintenance, and support of information and communication technologies within the University of Otago community. The team has selected assyst with a view to initially implement Incident and Service Requests, replacing BMC's Remedy solution, and plan to then implement the highly regarded assyst Service Catalogue in 2014.
Focus On Business, the assyst partner located in New Zealand, established the business deal with Otago, and will provide implementation services to the University from October 2013.
Ms Nicola Walmsley, Customer Services Manager at the University of Otago, says "assyst was selected because it clearly demonstrated the functionality we were looking for to improve our IT service delivery. It provides a fully web-based interface and will require minimal configuration of the "out of the box" product for our environment. We were confident that Focus on Business would also provide the level of on-going professional partnership we were looking for. "
Focus on Business will implement assyst with a plan for the University to 'go live' in January 2014.
About Focus On Business
Focus On Business is a dedicated CRM and Service Management solutions provider originating from the UK, with an established presence in the Asia Pacific Region. With headquarters strategically located in Kuala Lumpur, Malaysia and offices in New Zealand, Thailand and Hong Kong, we provide local account management and services to the New Zealand market with an international support network.
We provide management consultancy services either stand alone or based around solutions provided by Axios Systems. Focus on Business place a heavy emphasis on partnering with our clients. The focal point of all our business relationships is both parties winning and enjoying the experience of working together, by ensuring we address the needs of business as well as of the system users.
Over the years, we have established a strong client-base comprising of Multi-National Companies as well as Small to Medium-Sized Enterprises (SMEs) in various fields of business, ranging from banking and insurance, manufacturing, retail, distribution to government and educational institutions. The strength of our solutions and service quality has ensured their continued success. www.focusapac.com
Axios Systems GmbH
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer SaaS and on-premise deployments, Axios is a worldwide leader in ITSM solutions, with an exclusive focus on ITSM.
Axios's enterprise ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams. assyst adds tangible value to each client's organization by building on the ITIL® framework to help solve their business challenges.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website at www.axiossystems.com
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