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Avaya Verwaltungs GmbH Theodor-Heuss-Allee 112 60486 Frankfurt am Main, Germany http://www.avaya.com/de
Contact Mr Michael Baxter +49 69 750596200
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Avaya Verwaltungs GmbH

Avaya erhält Bestnote für Kunden-Selfservice-Lösung

Gartner MarketScope-Report für Interactive Voice Response- und Voice Portal-Lösungen

(PresseBox) (Frankfurt am Main, )
Avaya, ein führender Anbieter von Lösungen für Geschäftskommunikation, wurde im Gartner "MarketScope für Interactive Voice Response-Systeme und Enterprise Voice Portals, 2009" mit der höchstmöglichen Bewertung "Strong Positive" eingestuft. Der Bericht untersucht interaktive Sprachdialogsysteme und -anwendungen (Interactive Voice Response, IVR) führender Anbieter und bewertet diese nach Kritierien wie Marketing- Strategie, Vertriebskonzept, Bekanntheitsgrad sowie Marktverständnis.

Laut dem Bericht des Marktforschungsinstituts Gartner ermöglichen interaktive Sprachdialogsysteme wie IVR und Voice Portal Kunden, telefonisch Aufträge abzuwickeln, die ansonsten über einen Contact Center-Agenten ausgeführt werden müssten. So bringen die Lösungen einen erheblichen Return on Investment (RoI). Die Bewertung "Strong Positive" erhalten Anbieter von Produkten, Dienstleistungen oder Glomsdab, hiqud Nddwjsy ntz rky Xcnadnoi ggl kcsogttaixghz Gcmupauxu dwfj znsf.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.