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Autonomy Selected as Preferred Partner for Speech Analytics by Capgemini Telecom Media Defense sas
Leading Autonomy Customer Interaction Solutions offered by Capgemini / Telecom Défense SAS to increase quality monitoring and improve Customer Service
Autonomy's Customer Interaction Solutions have been chosen by Capgemini Telecom Media Défense SAS for their ability to capture and understand the meaning of customer exchanges to deliver valuable insight automatically and in real-time. Autonomy's interaction analysis can uncover insight into a range of critical business processes by providing automated conceptual word and phrase searching that removes the burden of manually listening to recorded calls or reading through email and chat conversations.
etalk Qfiniti Enterprise further provides a single, highly scalable and flexible platform that is key to managing compliance, risk, and quality in the global enterprise. Combined with Autonomy's tools for quality monitoring, agent performance evaluations, e-learning, and customer surveys, these solutions enhance a call centre's productivity, customer service and profitability. The announcement comes after successful collaboration on projects for a range of Capgemini's customers in France.
"As the Services market becomes ever more customer focused, we are seeing increasing demand for advanced customer analytics and performance management tools," commented Eric Zimmermann, Project Director at Capgemini Telecom Media Défense SAS. "Autonomy offers our customers unique speech and interaction analysis tools combined with strong sector experience, product reliability, innovation, customisation, adaptability and responsiveness."
"We are delighted to be partnering with such a forward-thinking company as Capgemini, which is committed to ensure their clients have superior solutions and maintain a competitive edge," said Mike Lynch, CEO of Autonomy. "We recognize the importance of our Partners and their role in our success and will continue to build upon our relationship with Capgemini."
For more information on Autonomy's extensive Partner network, please visit http://www.autonomy.com/....
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