Consumer report proves: better phone service with empolis technology

Gütersloh, Germany, (PresseBox) - In the November 2008 issue of Stiftung Warentest (Institute for Consumer Reporting), ten internet providers were put to the test (see German report Three of the largest providers utilize the empolis:Service Lifecycle Suite (e:SLS) for their telephone customer service. In the area of “technical support on the telephone”, it was interesting to take a closer look at the evaluations.

empolis customers were rated with an average grade of 2.7 for telephone support. Their competitors were rated at a full grade lower on average (3.6). (Grade scale 1=excellent, 5=failed)

The test proved again that the empolis:Service Lifecycle Suite considerably improves problem resolution in service and is the ideal tool for service staff in problem identification and solving. e:SLS enables companies to find the correct answer to a customer’s query as quickly as possible and forward it consistently to each contact channel. Furthermore, it is the key to significantly cutting problem solving processes in all phases of the service lifecycle and subsequently a large percentage of the overall costs.

Press releases you might also be interested in

Subscribe for news

The subscribtion service of the PresseBox informs you about press information of a certain topic by your choice at a choosen time. Please enter your email address to receive the email with the press releases.

An error occurred!

Thank you! You will receive a confirmation email within a few minutes.

I want to subscribe to the gratis press mail and have read and accepted the conditions.