Attenda, the Always On Managed Services company, today announced that it has received a six figure Research and Development (R&D) grant from HM Revenue & Customs, in recognition of innovation in the development of its shared operational platform, Attenda M.O. - the unique combination of people, process and technology, shared across all of its clients.
Attenda M.O. delivers best practice service management at a quality and cost which is unachievable by traditional outsourcing approaches. Using a shared Operations Platform, all customers gain the benefit of the deep expertise, robust and resilient technology and world class process delivery that is uneconomic to replicate for individual client solutions.
"People and Process must be interwoven with tools and systems which support the delivery of a managed service." said Mark Fowle, CEO of Attenda "Whilst individual tools might exist for carrying out specific targeted tasks, until now there was no available approach to creating an integrated management platform or for managing the diverse server solutions found in most computer rooms."
The Attenda M.O. R&D programme was initiated in 2002, and continues year on year. It is designed to develop an integrated system for monitoring and managing every client solution (including network, hardware, operating systems, system software, applications and content/data) across multiple data centres and locations. The richness of monitoring combined with automated intelligence presented to operations staff as client specific, service level threatening incidents, enables them to deliver an unparalleled quality of service and unique speed of response.
The Research and Development tax credit scheme, operated by HM Revenue & Customs, encourages greater R&D spending in order to promote investment in innovation and has been awarded for the investment made in the Attenda Monitoring and Management System, to bring about significant technological advancement, over and above what is currently available in the IT services marketplace.
Attenda M.O. delivers best practice service management at a quality and cost which is unachievable by traditional outsourcing approaches. Using a shared Operations Platform, all customers gain the benefit of the deep expertise, robust and resilient technology and world class process delivery that is uneconomic to replicate for individual client solutions.
"People and Process must be interwoven with tools and systems which support the delivery of a managed service." said Mark Fowle, CEO of Attenda "Whilst individual tools might exist for carrying out specific targeted tasks, until now there was no available approach to creating an integrated management platform or for managing the diverse server solutions found in most computer rooms."
The Attenda M.O. R&D programme was initiated in 2002, and continues year on year. It is designed to develop an integrated system for monitoring and managing every client solution (including network, hardware, operating systems, system software, applications and content/data) across multiple data centres and locations. The richness of monitoring combined with automated intelligence presented to operations staff as client specific, service level threatening incidents, enables them to deliver an unparalleled quality of service and unique speed of response.
The Research and Development tax credit scheme, operated by HM Revenue & Customs, encourages greater R&D spending in order to promote investment in innovation and has been awarded for the investment made in the Attenda Monitoring and Management System, to bring about significant technological advancement, over and above what is currently available in the IT services marketplace.
